IT Business Analyst

International Workplace Group plc; Durban; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A global workspace provider is seeking an experienced IT Business Analyst for their Durban location. The role focuses on Procure to Pay processes, requiring expertise in ERP implementation. Ideal candidates should possess strong process mapping and communication skills, along with a collaborative mindset. The company is known for empowering flexible working arrangements and is growing rapidly in the hybrid workspace sector.

Qualifications

• 4+ years of experience in procure to pay processes.
• 5 years’ experience in ERP implementation for Finance and Operations.
• Excellent skills in communication and teamwork.

Responsibilities

• Drive requirement identification across business units.
• Create business analysis specifications.
• Prepare process models and diagrams for stakeholders.

Skills

Process Mapping

Functional Design

Creating Business Requirements

Excellent Communication Skills

Team Collaboration

Tools

Lucid Charts

Visio

JIRA

Confluence

Lean IX

Job description

IT Business Analyst (P2P)

The Role

The role is for an IT Business Analyst who has a background in working in the contract management, and procure to pay function of organisations, and with a high preference to those business analysts that have been involved in implementations or change projects familiar in a Microsoft Dynamics 365 Finance & Operations environment. The IT Business Analyst is responsible for understanding the IWG procure to pay business, modelling our processes in the context of the ERP, using the platform’s strength to meet requirements. You will also design the end-to-end solution by providing the best of industry processes.

What You’ll Need To Succeed

We are ideally looking for someone with a history of working in projects relating to ERP Procure to Pay processes and systems within companies operating across many countries. The person should ideally have ERP implementation and/or ERP systems enhancement experience in a role of process and business analyst.

Main Skills

• Process Mapping
• Functional Design
• Creating Business Requirements

Familiarity Of Tools To Be Used

• Lucid Charts / Visio
• JIRA/ Confluence
• Lean IX
• Microsoft Application environment
• Processes to follow: BPM APQC

Key Responsibilities

• Drive identification of requirements across business units, collaborates with Business and Product Owners and key stakeholders to define the requirements scope
• Create a detailed business analysis specification, outlining any challenges and opportunities for the business
• Prepare as is and to be process maps for stakeholders
• Create end to end process graphics for socialising with key stakeholders
• Prepare process models, diagrams and workflow charts by studying systems capabilities. Analyse and verify requirements for completeness, consistency and feasibility
• Translate conceptual requirements into functional requirements and detailed user stories in a clear manner that is comprehensible. Involve stakeholders and get approvals on the documentation
• Develop and utilise standard templates to accurately and concisely write requirements specifications
• Manage and track the status of requirements throughout the project lifecycle, enforce and redefine, as necessary. Support the project team and actively take part during the implementation of the project
• Ensure external providers / development partners clearly understand what needs to be implemented
• Populate the Knowledge Base when new products are implemented, or existing products are amended.
• Identify synergies within the different projects IWG is willing to implement and clearly identify
• Share progress and updates in weekly P2P calls with stakeholders

Required Skills, Experience & Qualifications

• Experience on procure to pay (4+ years), Finance and Operations functions
• 5 years’ experience in Finance and Operation ERP end to end implementation
• Excellent listening, interpersonal, written, and oral communication skills
• Experience working in a team-oriented, collaborative environment
• Proven development of innovative and impactful systems solutions
• The ability to influence stakeholders and work closely with them to decide acceptable solutions
• Practical experience generating process documentation and reports
• Excellent communicator with the ability to translate data into actionable insights
• Experience in working across global markets / multiple geographical locations.

About The Company

IWG has been at the forefront of flexible working for more than 30 years. With over 3,500 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces

IWG’s purpose of helping everyone have a great day at work; while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our goal of Net Zero emissions by 2040.

Leading Employer Award

IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.

Join us at https://careers.iwgplc.com/home