Asset Lifecycle Management
- Maintain a complete and accurate inventory of all IT hardware, software, and licenses used across campuses, classrooms, and offices.
- Oversee the full lifecycle of IT assets: acquisition, deployment, maintenance, upgrade, and disposal.
- Coordinate with procurement to ensure proper purchasing, vendor management, and warranty tracking.
- Ensure assets are properly tagged, documented, and traceable.
Compliance & Governance
- Ensure adherence to software licensing agreements, vendor contracts, and data security policies.
- Support internal and external audits related to IT asset usage and compliance.
- Maintain documentation to align with ISO, GDPR, and other relevant compliance frameworks.
Operational Support
- Collaborate with IT support to allocate and recover devices for staff, trainers, and students.
- Manage the readiness of classroom and lab equipment, including laptops, projectors, AV systems, and network devices.
- Support onboarding/offboarding processes by provisioning and decommissioning user assets.
Reporting & Analytics
- Generate regular reports on asset utilization, depreciation, and maintenance costs.
- Provide insights on cost optimization, asset standardization, and refresh cycles.
- Track and forecast future hardware/software requirements for new programs or training centers.
Continuous Improvement
- Develop and refine ITAM policies, workflows, and documentation.
- Implement or enhance asset management tools (e.g., ServiceNow, Lansweeper, ManageEngine).
- Promote best practices for sustainable and secure IT asset management.
Qualifications and Skills
Education & Experience
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
- 35 years of experience in IT asset management, IT support, or IT operations.
- Experience in an educational, academy, or training environment is an advantage.
Technical Skills
- Proficient in IT asset management and inventory tracking systems.
- Familiar with software license management and vendor compliance.
- Understanding of ITIL principles and asset lifecycle processes.
- Knowledge of procurement, budgeting, and warranty tracking processes.
- Proficiency in Microsoft Excel and reporting tools (Power BI, Tableau, etc.).