IT Asset Coordinator

HR-Simplified (Pty) Ltd; Sandton; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A technology leasing solutions company in South Africa seeks an IT Asset Manager to ensure compliance and visibility of IT assets. The ideal candidate will have hands-on experience in IT Asset Management, and proficiency in tools like Microsoft Intune and Excel. Responsibilities include monitoring assets, managing leases, and supporting audits. Strong communication and reporting skills are essential for collaborating with internal and external stakeholders.

Qualifications

• 2–4 years in IT Asset Management, Desktop Support, or similar environment.
• Hands-on knowledge of ITAM Tools.
• Experience with asset compliance, audits, and lifecycle management.

Responsibilities

• Monitor daily exceptions for not seen devices and unknown assets.
• Perform regular reconciliations between asset management tools.
• Manage SysAid tickets related to asset updates and queries.

Skills

Strong Microsoft Excel skills

Strong reporting skills

Attention to detail

Excellent communication skills

Ability to work under pressure

Education

Diploma/Degree in IT, Information Systems, or related field

ITIL Foundation

IT Asset Management certification

Tools

ServiceNow

SysAid

Microsoft Intune

Microsoft Configuration Manager (SCCM)

Power BI

Excel

Job description

About the Company

The company offers cost-effective and sustainable leasing solutions to companies and institutions alike to help them finance and purchase the technology they need to run their business efficiently and keep their IT equipment up to date.

About the Role

Hands‑on experience in IT Hardware Asset Management and Microsoft Intune compliance to strengthen our clients’ IT Asset Management (ITAM) practice.

Ensuring visibility, compliance, and lifecycle control across all IT assets.

Candidate should be passionate about accuracy, compliance, and process improvement, with the ability to dig into “not seen” devices, resolve gaps between systems, and support financial and operational reporting.

Responsibilities

V-Track Management

• Monitor daily exceptions not seen devices, unknown assets, missing agents.
• Ensure devices are correctly assigned to business units, cost centres, and pools.
• Coordinate with Finance and Leasing partners for asset lifecycle alignment, ensuring timely renewals and replacements.

Management of IT Asset Leases

Inventory & Audit Support

• Perform regular reconciliations between V-Track, Intune, and Active Directory.
• Support quarterly / annual internal and external audits.
• Update asset records with accurate tagging, serial numbers, and location details.

Operational Support

• Manage SysAid tickets related to asset updates, queries, or exceptions.
• Assist with onboarding / offboarding: ensuring laptops, desktops, and peripherals are properly assigned / returned.
• Coordinate with IT Procurement & IT Desktop Support on warranty, repair, and replacements, ensuring cost‑effective purchasing while meeting organizational needs.
• Escalate Microsoft Intune non‑compliant or inactive devices to the Desktop / Cyber teams.
• Support patching and version control reporting.
• Maintain strong relationships with clients and key stakeholders.

Reporting and Insights

• Produce weekly and monthly dashboards on compliance, missing devices, and V-Track visibility.
• Generate detailed reports on IT assets using V-Track.
• Provide insights and recommendations based on asset data.
• Identify root causes for non‑compliance and recommend process fixes.

Communication & Working Relationship

Internal : Internal Departments

Building collaborative relationships with stakeholders within the company.

External : Service Providers (External vendor / service providers etc).

Consultants and Service Providers (external consultants from service providers / vendors etc).

Assist with allocated tasks. Participate in collaborative partnerships and innovation within the company.

Candidate Requirements

Educational Qualifications

• Diploma / Degree in IT, Information Systems, or related field.
• ITIL Foundation (advantageous).
• IT Asset Management certification (advantageous).

Years of Experience

• 2–4 years in IT Asset Management, Desktop Support, or similar environment.
• Hands‑on knowledge of ITAM Tools (ServiceNow, SysAid, Reftab etc.).
• Proficiency in Microsoft Intune, Microsoft Configuration Manager (SCCM), Power BI, and Excel.
• Experience with asset compliance, audits, and lifecycle management.
• Experience with financial accounting principles related to IT asset management.

Skills

• Strong Microsoft Excel skills.
• Strong reporting skills.
• Attention to detail and ability to reconcile across multiple systems.
• Excellent communication and stakeholder management skills.
• Ability to work under pressure with tight deadlines.

Compliance and Risk Management monitoring

Competencies

• Behavioral Competencies
• Accountability
• Lifelong learner
• Teamwork
• Problem–solving
• Communication
• Organization and time-management

Hygiene Factors

• Desire to develop & grow
• Have integrity, uphold values & trustworthy
• Logical thinker