IT Asset Coordinator

Telebest; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading telecommunications company is seeking an IT Asset Coordinator in Johannesburg. The role involves managing cell phone provisioning, analyzing trends, and maintaining IT assets. Ideal candidates have 4 years' experience in an IT Service Desk role, preferably with ITIL knowledge. Strong analytical skills and proficiency in Microsoft Office are essential. This is a great opportunity to contribute to an innovative team.

Qualifications

• 4 years' experience in an IT Service Desk or Call Centre role.
• Experience in ITIL aligned asset management.
• Analytics and business intelligence background critical.

Responsibilities

• Develop and deliver quality working programs to meet specifications.
• Manage and monitor usage of cell phones and analyze trends.
• Responsible for cell phone provisioning, troubleshooting, and management.
• Decommission unused devices as per company policy.
• Adhere to Call Logging Processes and Procedures.

Skills

ITIL knowledge

Analytical skills

Proficient in Microsoft Office

Basic finance knowledge

Education

Matric

Business intelligence certificate

IT Diploma or Degree

ITIL certificate

Job description

Our client has an opportunity available for an IT Asset Coordinator.

Requirements:

• 4 years’ experience in an IT Service Desk or Call Centre role, preferably in the telecommunications space, of which 2 years’ experience must be within an ITIL aligned asset managed environment.
• Matric
• Business intelligence certificate.
• Relevant IT Diploma or Degree would be advantageous.
• ITIL certificate would be advantageous.
• Proficient computer skills, including Microsoft Office.
• Have basic finance knowledge.
• Analytics and business intelligence background- critical.

KPAs:

• Develop and deliver quality working programs to meet customer and user specifications.
• Manage and continuously monitor the usage of cell phones and analysing trends or discrepancies.
• Responsible for cell phone device provisioning, troubleshooting, and lifecycle management.
• Decommission unused devices and contracts as per company policy and remove them on the asset register.
• Adhere to Call Logging Processes and Procedures.
• Develop and maintain end user and cell phone helpdesk documentation and provide training on how to use various telecommunications equipment and software.
• Manage cell phone and Physical IT asset duties according to company policies and procedures.
• Adhere to the cell phone device management process and liaise with the Security teams to put in place proper Cell Phone Device Management software and controls.
• Maintain and Support monitoring and reporting of SIM Cards, APN solution and internet / data.
• Report the utilization of data and minutes and propose suitable packages for users.
• Follow up on Vendor queries such as invoice disputes, incorrect billing and credits