IT Asset Coordinator

Empowered People Solutions (Pty) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading asset management company in Johannesburg is seeking a professional to manage IT assets, ensuring compliance and coordination with clients and stakeholders. The role includes monitoring devices, supporting audits, and generating reports. Strong organizational skills are necessary for successful onboarding and asset management.

Responsibilities

• Monitor daily exceptions for unseen devices, unknown assets, and missing agents.
• Ensure devices are correctly assigned to business units, cost centres, and pools.
• Coordinate with Finance and Leasing partners for asset lifecycle alignment.
• Perform regular reconciliations between V-Track, Intune, and Active Directory.
• Support quarterly/annual internal and external audits.
• Manage SysAid tickets related to asset updates, queries, or exceptions.
• Assist with onboarding/offboarding: ensuring laptops, desktops, and peripherals are properly managed.
• Maintain strong relationships with clients and key stakeholders.
• Produce weekly and monthly dashboards on compliance and missing devices.
• Generate detailed reports on IT assets using V-Track.

Job description

Duties and Responsibilities

• V-Track Management: Monitor daily exceptions for unseen devices, unknown assets, and missing agents.


• Ensure devices are correctly assigned to business units, cost centres, and pools.


• Coordinate with Finance and Leasing partners for asset lifecycle alignment, ensuring timely renewals and replacements.


• Management of IT Asset Leases.


• Inventory & Audit Support: Perform regular reconciliations between V-Track, Intune, and Active Directory.


• Support quarterly / annual internal and external audits.


• Update asset records with accurate tagging, serial numbers, and location details.


• Operational Support: Manage SysAid tickets related to asset updates, queries, or exceptions.


• Assist with onboarding / offboarding: ensuring laptops, desktops, and peripherals are properly assigned / returned.


• Coordinate with IT Procurement & IT Desktop Support on warranty, repair, and replacements. Ensure cost-effective purchasing while meeting organizational needs.


• Escalate Microsoft Intune non-compliant or inactive devices to the Desktop / Cyber teams.


• Support patching and version control reporting.


• Maintain strong relationships with clients and key stakeholders.


• Reporting and Insights: Produce weekly and monthly dashboards on compliance, missing devices, and V-Track visibility.


• Generate detailed reports on IT assets using V-Track.


• Provide insights and recommendations based on asset data.


• Identify root causes for non-compliance and recommend process fixes.