IT Administrator

Intelligent Technical Solutions; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions company is seeking an IT Support Specialist to manage Client standards and offer technical support. This role includes performing reviews, maintaining documentation, and developing a strong understanding of IT environments. Candidates must have at least 3 years in IT and strong communication skills. This position is remote, offering a competitive pay rate starting at $13.51/hr.

Benefits

Comprehensive Health Plans

Paid Time Off

Company-paid training and certification

Qualifications

• 3 years of experience in IT administration or technical support.
• Knowledge of IT and telecommunications infrastructure.
• Strong command of the English language.

Responsibilities

• Perform Remote Standards and Alignment Reviews.
• Maintain, update, and phase out Clients Standards templates.
• Develop and maintain technical knowledge of Clients’ environments.

Skills

IT administration

Technical support

Communication skills

Problem-solving skills

Organization skills

Education

Tertiary qualifications in Computer Science / Information Technology

Tools

Windows 11

Microsoft Office

Noise-cancellation headset

Job description

Job Description

Perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices.

Job Responsibilities

• Perform Remote Standards and Alignment Reviews.
• Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.
• Develop and maintain technical knowledge of assigned Clients’ environments.
• Conduct thorough checking, updating and accuracy of Clients’ information and documentation.
• Be responsible for upholding best practices, and reporting recommendations to the vCIO.
• Identify Client technical risk and collaborate with internal teams appropriately.
• Develop both technical and business acumen relating to Client sites
• Proactively maintain and improve Clients’ infrastructure remotely.
• Review project results for thoroughness, outcomes, documentation, and quality of execution
• Maintain strong client relationships.
• Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
• Maintaining and keeping all assigned client documentation in order.
• Assist in the training, mentoring and development of staff.
• Perform general office duties as required remotely.
• Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.
• Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.
• Adopt continuous learning and improvement processes in all aspects of the position.
• Implement, participate in, and promote Company Policies and Procedures.

Job Qualifications

Technical Qualifications

• 3 years plus previous experience in IT administration and / or technical support experience, or equivalent.
• Knowledge of IT and telecommunications infrastructure, hardware and software applications.
• Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
• Demonstrated experience with web and internet technologies.
• Tertiary qualifications in Computer Science / Information Technology, or equivalent.

Core Competencies & Soft Skills

• Strong communication (written and verbal) and interpersonal skills.
• High level organizational, coordination and prioritization skills.
• Strong problem-solving skills and ability to learn new technologies.
• Show initiative when undertaking tasks.
• Able to work well both within a team environment and autonomously.
• Good task management and multi-tasking skills.
• High degree of confidentiality.High degree of punctuality.
• Ability to take, interpret and follow instructions.
• Client service orientation.
• Ability to work with staff at all levels of the Company.
• Committed towards undertaking duties efficiently with a strong attention to detail.
• Professional personal presentation.
• Awareness of and ability to work in accordance with Company Policies and Procedures.

Job KPI's

• Utilization in / out department
• Number of completed client assessments
• Number of findings createdAlignment tickets completed
• Documentation tickets completed
• Security remediation tickets completed

Job Requirements

• A home office set up that meets the following :
  • Computer : A working computer with a minimum of 8GB RAM and one of the following :Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
  • Internet : Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment : A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device : A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam : An HD webcam for video calls.
  • 2nd Monitor
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hrs. a week : 8 : 00 AM to 5 : 00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.
• Preferably have at least 2 of the following certifications : CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $13.51 / hr and vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent / s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental / Vision / Mental Health / Wellness / Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity / Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement / Loan
• Health & Wellness Program
• Company-paid training and certification