It Administrator

Norman Goodfellows; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A company in the IT sector in Cape Town is looking for an IT Administrator. This role involves providing technical support, maintaining the IT infrastructure, and assisting users with various technical issues. Candidates should have a diploma in IT and a basic understanding of operating systems and networking. This position offers opportunities for growth in a fast-paced environment and comes with benefits like a provident fund and group life cover.

Benefits

Provident fund

Group life cover

Qualifications

• Diploma or certificate in Information Technology or related field.
• Basic understanding of Windows operating systems, Microsoft Office, and networking concepts.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Willingness to learn and adapt to new technologies.
• Previous experience in an IT support role (internship or entry-level) is advantageous.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Set up and configure workstations, laptops, printers, and other peripherals.
• Assist with user account management (e.g., email, system access, password resets).
• Perform routine maintenance on IT systems and ensure software updates are applied.
• Support the IT team with server maintenance and network monitoring.
• Document IT procedures and user guides.
• Maintain inventory of IT equipment and assets.
• Escalate complex issues to senior IT staff or vendors when necessary.

Job description

Norman Goodfellows is looking for an IT Administrator to join our Cape Town team!

The IT Administrator will provide first-line technical support and assist in maintaining the organisation’s IT infrastructure. This role is ideal for a motivated individual with foundational IT knowledge who is eager to grow their skills in a dynamic, fast-paced environment.

Key Responsibilities:

• Provide technical support for hardware, software, and network issues
• Set up and configure workstations, laptops, printers, and other peripherals
• Assist with user account management (e.g., email, system access, password resets)
• Perform routine maintenance on IT systems and ensure software updates and patches are applied
• Support the IT team with server maintenance, backups, and network monitoring
• Document IT procedures and user guides
• Maintain inventory of IT equipment and assets
• Escalate complex issues to senior IT staff or vendors when necessary

Requirements:

• A diploma or certificate in Information Technology or a related field
• Basic understanding of Windows operating systems, Microsoft Office, and networking concepts
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Willingness to learn and adapt to new technologies
• Previous experience in an IT support role (internship or entry-level) is advantageous

Benefits:

• Provident fund
• Group life cover