Isp Operations Manager Rocketnet

Evotelza; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading ISP in South Africa is seeking an exceptional Operations Manager to optimize operational activities and ensure service excellence. This role requires a minimum of 5 years in the ISP or telecom tech industry, along with strong leadership and organizational skills. You will oversee operational workflows, implement process improvements, and lead a team to deliver on KPIs and SLAs. Candidates must thrive in fast-paced environments and possess a strong problem-solving ability. Competitive salary and growth opportunities are offered.

Benefits

Competitive, market-related salary

Performance-based incentives

Strong growth and career opportunities

Qualifications

• Minimum 5 years in the ISP or telecom/tech industry.
• At least 3 years in a management or leadership role.
• Ability to deliver outcomes under high pressure.

Responsibilities

• Oversee all operational activities including customer provisioning and service delivery.
• Drive continuous optimization across customer journeys.
• Build structured reporting frameworks for operations performance.

Skills

Leadership skills

Operational discipline

Problem-solving

Communication skills

Organizational skills

Tech-savviness

Job description

About RocketNet

RocketNet is one of South Africa's most loved fibre ISPs — we are looking for an exceptional Operations Manager to help drive our next phase of growth.

Fourways, Johannesburg

Full-time

Applications close: Wednesday, 3 December

What the Role Is About

As the Operations Manager, you will lead, coordinate, and optimise all daily operational activities — from customer provisioning and installations to network performance, service delivery, and cross‑functional execution.

You will bring structure, innovation, and operational discipline into a growing business where speed matters and excellence is non‑negotiable.

Key Responsibilities

• Oversee the full operational workflow across provisioning, support, activations, and service delivery.
• Maintain and exceed KPIs, SLAs, and operational deadlines.
• Implement process improvements, automation, and standardised SOPs.
• Lead daily stand‑ups, reviews, and retrospectives.
• Drive continuous optimisation across the entire customer journey.
• Lead and mentor operations staff, coordinators, and supervisors.
• Build a culture of ownership, precision, and accountability.
• Ensure alignment between Sales, Support, Network Engineering, and Customer Success.
• Follow up on handovers, deliverables, and interdepartmental tasks.
• Identify operational bottlenecks and implement scalable solutions.
• Streamline workflows, tools, and internal systems.
• Drive technology adoption and practical tech‑driven improvements.
• Collaborate with leadership to enhance efficiency and customer experience.
• Build structured reporting frameworks for KPIs and operations performance.
• Track, measure, and present insights to the CEO.
• Maintain quality standards across every operational touchpoint.

Requirements

• Minimum 5 years in the ISP or telecom / tech industry.
• Minimum 3 years in management, supervision, or team leadership.
• Proven ability to deliver outcomes in high‑pressure environments.
• Experience building and optimising systems, workflows, and teams.
• Highly organised and detail‑oriented.
• Strong communicator and confident leader.
• Tech‑minded and comfortable working with dashboards and data.
• Exceptional problem‑solver with a bias for action.
• Thrives in fast‑paced, high‑intensity operations.
• Innovative, curious, and efficiency‑driven.
• Strong ability to hold teams accountable while maintaining collaboration.

What We Offer

• Competitive, market‑related salary.
• Performance‑based incentives.
• Strong growth and career opportunities.
• Access to leading tech tools and platforms.
• A high‑energy, supportive environment where innovation is celebrated.

Ready to Lead RocketNet Operations?

If you believe you can drive excellence at scale and thrive in a fast‑paced environment — we want to meet you.

Apply now by submitting your CV to :