IRE Consultant / Ambassador (SQL)

Headhunters; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A technology solutions provider is looking for a motivated IRE Consultant to join their team in Cape Town. The ideal candidate will have technical support experience, strong communication skills, and willingness to travel extensively. Responsibilities include user engagement, technical assistance, and reporting. This role offers a fixed-term contract with a probation period and significant travel across the Western Cape region.

Qualifications

• Minimum 2 years experience in a client-facing technical support role.
• Strong understanding of Windows Operating Systems.
• Valid driver's licence and reliable transport required.

Responsibilities

• Provide on-site technical support for IRE-related systems.
• Conduct training sessions and on-site demonstrations.
• Assist with new product rollouts and system upgrades.

Skills

Communication skills

Technical troubleshooting

Customer engagement

Education

Grade 12 / Matric

A+ Certification

Tools

Microsoft Office Suite

SQL

Job description

Our client, an established technology solutions provider, is currently seeking to employ a motivated and professional IRE Consultant / Ambassador to join their dynamic service delivery team in the Western Cape.

An exciting career opportunity for a tech-savvy communicator who enjoys travel, training, and customer engagement!

Requirements

Grade 12 / Matric is essential.

• A+ Certification

Minimum 2 years’ experience as a Training and Support Consultant or similar client-facing technical support role.

Strong understanding of Windows Operating Systems and general computer systems.

Proficiency in Microsoft Office Suite (intermediate level).

Experience with SQL (ability to write queries) and exposure to Oracle Databases advantageous.

Valid driver’s licence and own reliable,

Valid AA Accredited roadworthy certificate (no older than 3 months), and insured transport are essential.

• Willingness to travel extensively across the Western Cape region.

Responsibilities

1. User Engagement and Support

Act as an ambassador for IRE services, supporting users across multiple branches.

Conduct on-site demonstrations, training sessions, and one-on-one consultations.

Communicate system updates, new features, and procedures effectively to users.

Build and maintain positive working relationships with all site personnel.

2. Technical Assistance and Troubleshooting

Provide on-site technical support for IRE-related systems and POS terminals.

Investigate and resolve connectivity, hardware, or software issues at branch level.

Ensure daily operational processes (e.g., day-end reports, reconciliations) are successfully completed.

Log all incidents and actions taken using Ivanti.

3. Installation and Rollout Support

Assist with new product rollouts, system upgrades, and version updates.

Install and configure software or hardware components under guidance from internal technical teams.

Conduct functionality testing and obtain site signoffs upon completion.

4. Reporting and Administration

Maintain accurate records of site visits, issues resolved, and follow-up actions.

Submit daily, weekly, and monthly activity reports on time.

Complete and submit supporting documentation such as training registers, evaluation forms, and site sign-off forms.

5. Communication and Liaison

Represent the company professionally during all site visits and client interactions.

Provide brief user orientation or refresher training where required.

Communicate client concerns, risks, or recurring issues to internal support teams.

Working Hours

Standard business hours, with flexibility for after-hours or weekend work when required.

Travel

Extensive travel throughout the Western Cape region (including Tyger Valley, Atlantis, Paarl, Somerset West, Bellville, and Cape Town).

Contract

Fixed-term (initial 3-month probation period, Employment beyond the initial 3-month period is subject to both performance and the successful outcome of the vehicle application).

Physical Requirements

Regular driving and occasional lifting or equipment setup may be required.

Additional Information

Please note that only shortlisted candidates will be contacted. If you do not receive a response within two weeks of applying, please consider your application unsuccessful.