Investment Distribution Support Administrator - Menlyn

Momentum; Pretoria; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Momentum is seeking an Investments Distribution Support Administrator to provide fast, accurate admin support to Financial Advisers and stakeholders within Service Level Agreements and compliance requirements. The role focuses on processing new business, ensuring accurate data capture, and maintaining adviser communications.

Applicants should have 5–8 years in financial services, with 3–5 years in new business admin and 1–2 years in Momentum Distribution Services Sales, and ideally some

Qualifications

• Matric or Grade 12 (essential).
• Business Degree (an advantage).
• 5–8 years experience in the financial services industry (essential).
• 3–5 years in administration of new business processing or providing administration support to a Financial Adviser (essential).
• 1–2 years’ experience within the Momentum Distribution Services Sales environment will be an advantage.
• Insurance industry experience (preferred).

Responsibilities

• Understand end-to-end processes across product lines and ensure efficient processing of new business from Financial Advisers.
• Ensure accurate capturing of new business and keep advisers informed.
• Comply with FICA and POPIA requirements and document supporting materials for the advice-led process.
• Provide quotes and supporting documents, load and track new business using Momentum systems.
• Co-operate with Investment Consultant and provide training needs to Financial Adviser offices.
• Identify bottlenecks and escalate; improve client experience through process enhancements.
• Support branches nationally to ensure business continuity.

Skills

Financial services experience

Administration

Stakeholder engagement

Digital capabilities

Education

Matric / Grade 12

Business Degree (advantage)

Tools

Momentum systems

Adviser Connect

Job description

Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The Investments Distribution Support Administrator provides quick and accurate administrative support, to enable the branch support area to deliver a professional service to Financial Advisers and other stakeholders within Service Level Agreements and legislative/compliance requirements.

Requirements

Qualification

Matric or Grade 12 (essential)

Business Degree (an advantage)

Experience:

• 5 – 8 years experience in the financial services industry (essential)
• 3 -5 years in administration of new business processing or providing administration support to a Financial Adviser (essential)
• 1 – 2 years’ experience within the Momentum Distribution Services Sales environment will be an advantage.
• Insurance industry experience (preferred)

Duties & Responsibilities

Internal Processes: Sales and Service Experience

• Understanding of end-to-end processes across product lines
• Ensure the efficient processing of new business received from Financial Advisers
• Sound knowledge of FICA and POPIA adherence and impact of non-adherence
• Professional generation and presentation of quotes and relevant supporting documentation that support the 'advice-led' process
• Accountable for the seamless running of the new business process
• Keeping Financial Adviser assistants in the loop on new business submitted
• Ensure accurate capturing of new business
• Identify possible bottlenecks in the new business process and escalation accordingly
• Digitally enabled with Momentum systems to load and track new business
• Follow-up on pending new business with Financial Advisers and Transferring Companies
• Support and engage Investment Consultant on all pending new business as well as training needs identified for various Financial Adviser offices
• Co-accountability for Momentum Distribution Service target achievement with consultan
• Understanding of all digital capabilities on Adviser Connect
• Training Financial Adviser practice staff through knowledge sharing of digital capabilities on Adviser Connect
• Comfortable to be a first point of call on Financial Adviser /practice staff online navigation enquiries
• Ensure that all training interventions are recorded on appropriate reports
• Provide support to other branches (nationally) when need arises to ensure business continuity
• Identify and report process and system failures and enhancements to improve client experience

Stakeholder Engagement

• Ensure all internal and external engagements are conducted in a professional manner
• Maintain meaningful business relationships with all stakeholders
• Provide authoritative expertise to clients and stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Collaboration and Self-development

• Develop and maintain productive and collaborative working relationships with peers and stakeholders
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development

Business Efficiencies and Effectiveness

• Identify opportunities to enhance effectiveness and increase operational efficiency.
• Manage company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies

• Business Acumen
• Drive for Results
• Leads Change and Innovation
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness