Investment Administrator

FirstRand Bank Limited; Sandton; On-site; ZAR 180,000 - 320,000; Full time

Job summary

FirstRand Bank Limited in Sandton is seeking an Investment Platform Onboarding Administrator for a fixed-term contract within FNB Wealth and Investments. You will assist onboarding and guide clients through initial platform setup and subsequent transactions, while ensuring quality service and compliance.

The role emphasizes data-driven decision making, adaptability, and collaboration in a dynamic environment.

Qualifications

• Matric completed; LISP experience preferred.
• Ability to analyse complex data sets.
• Commitment to delivering quality customer service.
• Adaptable and curious with collaborative mindset.

Responsibilities

• Deliver internal and external customer service excellence through adherence to quality service standards.
• Address customer needs to meet or exceed expectations.
• Grow platform assets by migrating clients from other LISPs.
• Plan and schedule activities to improve quality and service delivery.

Skills

LISP experience

Data analysis

Customer service

Adaptability

Education

Matric

Job description

Job Description To assist and facilitate the onboarding and subsequent transactions of client onto the FNB Investment Platform Hello Future Investment Administrator (Fixed Term Contract)

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Act responsibly with work related resources in order to contribute to cost containment
• Deliver internal and external customer service excellence through adherence to quality service standards
• Address customer needs in order to meet or exceed customer expectations
• Grow platform Assets Under Administration through migrating clients from other LISPs

You will be an ideal candidate if you can:

• Effectively plan and schedule activities to continuously improve quality and service delivery
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you:

• Have completed your Matric and have LISP experience
• Are adaptable and curious
• Analyse complex data sets
• Can thrive in a collaborative environment

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Important Closing Date Note: Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 17/11/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services.

The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.