Intermediate Travel Designer : Staff Travel

Wilderness; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading travel agency is seeking a Staff Travel Consultant based in Johannesburg or Cape Town. The role involves managing booking confirmations and ensuring accuracy in the booking process. Candidates should have a matric certificate and a tertiary qualification in Travel & Tourism, along with 4-5 years’ experience in the inbound travel industry. Strong communication skills and attention to detail are essential. This position also requires proficiency in tools like TourPlan and Microsoft Office.

Qualifications

• 4-5 years’ experience at a senior level.
• Experience in handling customer relationships and promoting travel products.
• Proven English literacy.

Responsibilities

• Manage and complete booking confirmation process.
• Keep booking information updated in the system.
• Quote on bookings for all Owned Brands staff travel.

Skills

Excellent communication skills in English

Excellent attention to detail

Foreign language skills

Education

Matric certificate with maths

Tertiary certificate in Travel & Tourism/hospitality

Tools

TourPlan

WISH or similar booking/operating system

Microsoft Office

Job description

Job Description

Primary Purpose

The Owned Brands Staff Travel Consultant is responsible for managing and completing the booking confirmation process on the Wilderness Window. They play a crucial role in ensuring the accuracy and financial health of each booking.

This position is based in Johannesburg or Cape Town.

Detailed Responsibilities

• Keep all booking information updated in the system ensuring CRM is continually up to date.
• Keep updated with all Wilderness and Associated product updates, as well as technology updates.
• Attend all Wilderness and Associated Product training on a weekly basis; this knowledge facilitates exceeding expectations and accuracy in the booking process.
• Keep abreast with company policies, procedures and system updates.
• Quote on bookings for all Owned Brands staff travel.
• Request and negotiate rates from suppliers.
• On receipt of confirmed bookings, check that all arrival and departure dates are correct and correspond in the Wilderness Window.
• Update and review all information in the itinerary and ensure that what is in the Wilderness Window matches the supplier documents.

CANDIDATE PROFILE

Qualification

• Matric certificate – with maths (minimum standard grade or above).
• Tertiary certificate in Travel & Tourism/hospitality.

Experience

• 4-5 years’ experience at a Senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Internet browsers).
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system.
• General product knowledge on Southern and East Africa.
• Personal or educational travel experience advantageous.

Skills

• Excellent communication skills in English, both written and oral.
• Excellent attention to detail and accuracy in data capturing.
• Foreign language skills advantageous.

Interests

A passion for wildlife and a commitment to sustainability and conservation.

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