Intermediate Travel Designer : Staff Travel

Wildernessdestinations; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading travel company in South Africa is seeking a Owned Brands Staff Travel Consultant responsible for managing booking processes and ensuring accuracy. Candidates should have at least 4-5 years of experience in the inbound travel industry, excellent communication skills, and a Tertiary qualification in Travel & Tourism or similar. A passion for wildlife and conservation is a plus. This role is based in Johannesburg or Cape Town.

Qualifications

• 4-5 years of experience at a Senior level.
• Handle customer relationships in the inbound travel industry.
• Proven English literacy and computer literacy.

Responsibilities

• Manage and complete the booking confirmation process.
• Keep booking information updated in the system.
• Negotiate rates from suppliers and check booking details.

Skills

Excellent communication skills in English

Attention to detail

Foreign language skills

Education

Matric certificate with maths

Tertiary certificate in Travel & Tourism/hospitality

Tools

TourPlan

WISH or similar booking/operating system

Microsoft Office

Job description

Primary Purpose

The Owned Brands Staff Travel Consultant is responsible for managing and completing the booking confirmation process on the Wilderness Window. They play a crucial role in ensuring the accuracy and financial health of each booking.

This position is based in Johannesburg or Cape Town

Detailed Responsibilities

• Keep all booking information updated in the system ensuring CRM is continually up to date.
• Keep updated with all Wilderness and Associated product updates, as well as technology updates
• Attend all Wilderness and Associated Product training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
• Keep abreast with company policies, procedures and system updates
• Quote on bookings for all Owned Brands staff travel
• Request and negotiate rates from suppliers
• On receipt of confirmed bookings, check that all arrival and departure dates are correct and correspond in the Wilderness Window.
• Update and review all information in the itinerary and ensure that what is in the Wilderness Window matches the supplier documents .

CANDIDATE PROFILE

Qualification

• Matric certificate –with maths(minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience

• 4-5 years’ experience at a Senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system.
• General product knowledge on Southern and East Africa.
• Personal or educational travel experience advantageous

Skills

• Excellent communication skills in English, both written and oral
• Excellent attention to detail and accuracy in data capturing.
• Foreign language skills advantageous.

Interests

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to [phone]