Intermediate Operations and Technical Specialist

BETSoftware; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology solutions company in Durban seeks an Intermediate Operations and Technical Specialist. The ideal candidate will have a Bachelor's degree in IT or related fields and proven experience in IT operations and technical support. Responsibilities include monitoring system performance, providing analysis, technical guidance, and process improvements. Exceptional problem-solving and communication skills are required. The position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• Proven experience in IT operations and technical support.
• Proficiency in monitoring tools and performance analysis techniques.
• Excellent analytical and problem-solving skills.

Responsibilities

• Proactively monitor system performance and identify potential issues.
• Conduct in-depth performance analysis and provide recommendations for improvement.
• Develop and implement process improvements to enhance operational efficiency.
• Provide technical guidance and support to junior team members.
• Configure and maintain monitoring tools and dashboards.

Skills

Operational Efficiency

Data Analysis

Technical Support

Problem-solving

Communication

Education

Bachelor's degree in Information Technology

Tools

Monitoring tools

Job description

Job title: Intermediate Operations and Technical Specialist

Job Location: KwaZulu-Natal, Durban

Application Deadline: January 10, 2026

Responsibilities

• Operational Efficiency: Proactively monitor system performance and identify potential issues.
• Conduct in-depth performance analysis and provide recommendations for improvement.
• Develop and implement process improvements to enhance operational efficiency.
• Provide technical guidance and support to junior team members and work closely with senior specialists.
• Technical Support: Configure and maintain monitoring tools and dashboards.
• Develop and maintain technical documentation and knowledge base.
• Participate in on‑call rotation for system support.
• Process and Project Involvement: Contribute to project and process planning and execution. Assist in the implementation of new technologies and systems.
• Conduct impact assessments and provide technical expertise for proposed changes.
• Data Analysis and Reporting: Generate comprehensive performance reports and identify trends.
• Utilize data analysis tools to uncover insights and inform decision‑making.
• Develop and maintain reporting dashboards.

Job Specification

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in IT operations and technical support.
• Proficiency in monitoring tools and performance analysis techniques.
• Excellent analytical and problem‑solving skills.
• Ability to effectively communicate technical information to both technical and non‑technical audiences.

Apply before 12/18/2025