Intermediate Office 365 Engineer

Staff Solutions Recruitment; Gqeberha; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment agency in Gqeberha is seeking an IT Support Specialist to manage client queries and issues, setup client software, and troubleshoot Office365. Ideal candidates should have a diploma in support services and extensive experience in desktop support, especially with Office365. This position offers a dynamic work environment and opportunities for growth.

Qualifications

• Minimum 1 year of experience in desktop support (Hardware and Software).
• Knowledge of DNS records and best practices.

Responsibilities

• Ticket management of client queries and issues.
• Setup of client software and emails.
• Managing troubleshooting of Office365 portal and exchange.
• Patch management and Anti-Virus maintenance.

Skills

Extensive experience in Office365

Desktop support (Hardware and Software)

Advanced mail troubleshooting

User administration (Azure AD Sync or Cloud)

Education

2/3-year diploma in support services or A+ and N+

IT-related certification, Diploma or Degree

Tools

RMM tools

Job description

Requirements

• 2-year diploma / 3-year diploma in support services or A+ and N+ (Please provide any other)
• IT-related certification, Diploma or Degree

Experience

• Extensive experience in Office365
• Managing portal, administration of users (Azure AD Sync or Cloud), Advanced mail troubleshooting (Spam filtering, mail tracing and managing DNS records for best practice)
• Experience in desktop support both Hardware and Software (Onsite or remote), minimum 1 year.

Job Includes

• Ticket management of client queries and issues (Logged telephonically or via email).
• Setup of client software, emails and troubleshoot issues thereof.
• Managing / troubleshooting of Office365 portal and exchange.
• Hardware, Patch management and Anti-Virus maintenance using RMM tools.