Intermediate Journey Specialist

Wild Dreams Hospitality; Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent travel company is seeking an Intermediate Journey Specialist based in Sandton, Gauteng, to design and deliver exceptional safari experiences for clients. This role requires strong sales generation, customer service excellence, and in-depth knowledge of Southern and East African destinations. Candidates should have a Matric certificate, a tertiary qualification in Travel & Tourism, and several years of experience in inbound travel.

Qualifications

• 4-5 years of senior-level experience in inbound travel.
• Knowledge of Southern & East African travel products.
• Hands-on operational experience with incentive and specialist groups.

Responsibilities

• Designing personalized, high-end itineraries.
• Generating and growing sales while maintaining profitability.
• Securing, costing, and presenting travel products efficiently.

Skills

Customer relationship management

Problem-solving skills

Attention to detail

Team collaboration

Creative communication

Education

Matric certificate with Maths

Tertiary certificate in Travel & Tourism

Tools

Microsoft Office

TourPlan

WISH

Job description

SUMMARY

Renowned Safari Portfolio is looking for an INTERMEDIATE JOURNEY SPECIALIST

POSITION INFO

This role involves designing and delivering exceptional safari experiences by crafting personalized, high-end itineraries for clients. The position requires generating and growing sales while maintaining profitability, fostering strong relationships with agents, and ensuring outstanding customer service. Responsibilities include securing, costing, and presenting travel products efficiently while maintaining a deep knowledge of Southern and East African destinations and to create seamless luxury travel experiences.

Candidate Requirements

• Matric certificate with Maths
• Tertiary certificate in Travel & Tourism /
• 4-5 years of senior-level experience in inbound travel
• Expertise in customer relationship management and product promotion
• Proficiency in Microsoft Office, email, and internet tools
• Strong English literacy skills
• Knowledge of TourPlan, WISH, or similar booking systems
• Comprehensive understanding of Southern & East African travel products
• Hands-on operational experience with incentive and specialist groups
• Logistical and group management expertise
• Personal and professional travel experience in Southern & East Africa
• Strong problem-solving skills and ability to handle guest interactions onsite
• Exceptional attention to detail
• Creative, organized, and an effective communicator
• Ability to work under pressure with accuracy
• Strong prioritization and time management skills
• Team player with cross-departmental collaboration abilities
• Strong follow-up and consistency in service quality
• Professional, customer-focused, and results-driven
• Self-motivated with high energy levels
• Passion for wildlife, sustainability, and conservation

Live out, office based role