Integrated Solutions (Is) Specialist

AFGRI Group Holdings; Pietermaritzburg; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading agricultural technology company is looking for a Senior Technician to provide advanced technical support and training on John Deere technology solutions in Pietermaritzburg. The role includes ensuring effective use of precision technology and fostering continuous improvement in product performance. Candidates should have a qualified technician background, a minimum of 5 years relevant experience, and strong communication skills.

Qualifications

• Minimum of 5 years relevant experience after qualification including exposure to management or supervisory functions.
• Previous experience with John Deere Precision Technology (Agriculture Construction or Forestry) advantageous.

Responsibilities

• Provide expert technical support on John Deere precision technology.
• Diagnose and resolve complex issues related to precision guidance.
• Conduct internal and customer training to enhance technology adoption.
• Collaborate with Sales, Service, and Parts teams.
• Build and maintain relationships with customers.

Skills

Organizational Management

Presentation Skills

Agile

SAFe

AWS

Solution Architecture

Conflict Management

Data Management

Scrum

Team Management

Pre-sales

Management Consulting

Education

Grade 12 (Matric)

Qualified Technician (Agricultural)

Job description

Description

To provide advanced technical support guidance and training to both internal teams and customers on John Deere technology solutions. The role focuses on enabling effective use of precision technology ensuring data-driven uptime and supporting continuous improvement in product performance and customer experience.

Requirements

Minimum Education / Training

• Grade 12 (Matric)
• Qualified Technician(Agricultural)

Minimum Work Experience

• Minimum of 5 years relevant experience after qualification including exposure to management or supervisory functions
• Previous experience with John Deere Precision Technology (Agriculture Construction or Forestry) advantageous

Key Performance Areas

• Provide expert technical support to technicians and branch teams on John Deere precision technology and integrated systems through ExpertConnect.
• Diagnose and resolve complex issues related to precision guidance, telematics and machine optimisation.
• Support proactive and predictive maintenance initiatives through systems such as JDLink, Expert Alerts and Operations Center.
• Conduct internal and customer training to enhance digital literacy and technology adoption.
• Collaborate with Sales Service and Parts teams to demonstrate technology value and ensure seamless solution delivery to customers.
• Build and maintain professional relationships with customers to ensure satisfaction and long-term loyalty.
• Report on technical issues, recurring challenges and improvement opportunities to drive continuous learning and operational efficiency.

Technical Knowledge / Competencies

• Strong understanding of John Deere product range and integrated technology solutions
• Advanced computer literacy (JDLink Operations Center diagnostic tools and related applications)
• Excellent communication and coaching skills
• High digital dexterity and ability to train others
• Valid drivers licence

Behavioural Competencies

• Customer-focused mindset
• Analytical thinking and problem-solving ability
• Initiative and accountability
• Willingness to travel and work extended hours as required
• Strong business acumen and teamwork orientation

Commitment to self-development and learning

Details

• Closing date: 07 November 2025
• Please note that correspondence will be limited to shortlisted candidates only. Applicants who have not heard from us within 30 days of the closing date may assume that their applications have been unsuccessful and are hereby thanked for their interest.
• The filling of this position will be aligned with AFGRIs Employment Equity Policy.
• Applicants are informed that in order to be considered for any application for employment we will have to process their personal information. A law known as the Protection of Personal Information Act 4 of 2013 (POPIA) provides that when one processes another's personal information such collection retention dissemination and use of that person's personal information must be done in a lawful and transparent manner.
• In order to give effect to this right we are under a duty to provide you with a number of details pertaining to the processing of your personal information. These details are housed under the HR Processing Notice which can be accessed and viewed on the AFGRI Group website HR Processing Notice we request that you kindly download and read.
• Work Level: Senior
• Job Type: Permanent
• Salary: Market Related
• EE Position: Yes
• Location: Pietermaritzburg
• Required Experience: IC
• Key Skills: Organizational Management, Presentation Skills, Agile, SAFe, AWS, Solution Architecture, Conflict Management, Data Management, Scrum, Team Management, Pre-sales, Management Consulting
• Employment Type: Full-Time
• Experience: years
• Vacancy: 1