Intake Assistant

Exclusively Remote; Cape Town; Remote; ZAR 200 000 - 300 000; Part time

Job summary

A telehealth service provider is seeking a compassionate and detail-oriented Intake Specialist for remote work. This role involves coordinating new client intakes, managing documentation, and ensuring a seamless onboarding process for families. Candidates should have at least 2 years of experience in intake coordination or healthcare administration and possess strong communication skills. The position requires availability for the 3 PM to 11 PM shift, and candidates should be tech-savvy with a reliable internet connection.

Qualifications

• 2+ years of experience in intake coordination, client services, or healthcare administration.
• Excellent communication and interpersonal skills.
• Strong attention to detail.

Responsibilities

• Serve as the main point of contact for new client inquiries.
• Gather and verify client information and insurance details.
• Schedule assessments and initial consultations.

Skills

Intake coordination

Client services

Excellent communication

Organizational skills

Confidential information handling

Tools

Google Workspace

Zoom

CRM/EMR systems

Job description

Overview

Intake Specialist (3PM11PM Shift)

Location: Remote

Schedule: 3:00 PM 11:00 PM (Your local time)

Employment Type: Independent Contractor

About Us

We are a mission-driven organization providing high-quality Applied Behavior Analysis (ABA) therapy to children with Autism. Our focus extends beyond therapy—we support parents, caregivers, and families throughout their entire journey. From initial assessment to treatment and school readiness, we’re dedicated to making a lasting impact.

We are deeply committed to Diversity, Equity, and Inclusion (DEI) and believe that these values strengthen our workplace and the services we provide.

Role Summary

We are seeking a highly organized, empathetic, and detail-oriented Intake Specialist to serve as the first point of contact for new client families. This role is ideal for someone who thrives in a fast-paced, people-centered environment and is passionate about helping families access quality care for their children with Autism.

You will play a key role in coordinating new client intakes, managing documentation, and ensuring a seamless onboarding experience for families. Prior experience in healthcare, behavioral health, or administrative intake processes is highly valued.

Responsibilities

• Serve as the main point of contact for new client inquiries and referrals
• Gather and verify client information, insurance details, and documentation
• Schedule assessments, evaluations, and initial consultations
• Coordinate with the Clinical Director, therapists, and administrative team to ensure smooth onboarding
• Maintain accurate client records in compliance with HIPAA and internal policies
• Communicate professionally and compassionately with families to guide them through the intake process
• Track and follow up on pending documentation, authorizations, or scheduling needs
• Support cross-department communication to ensure timely case activation

Requirements

• 2+ years of experience in intake coordination, client services, or healthcare administration
• Excellent communication and interpersonal skills, with a compassionate and professional demeanor
• Strong attention to detail and organizational skills
• Comfortable handling sensitive and confidential information
• Ability to work independently during the 3 PM 11 PM shift
• Proficient in Google Workspace, Zoom, and CRM or EMR systems
• Reliable internet connection and personal computer

Preferred Qualifications

• Experience working in ABA therapy, behavioral health, or healthcare intake
• Familiarity with insurance verification and medical documentation
• Prior remote work experience in a clinical or administrative support setting