Insurance Sales Team Leader

Callforceoutsourcing; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading contact center solutions provider in Johannesburg is seeking an experienced Insurance Sales Team Leader. You will guide a team of sales consultants, ensuring productivity and customer satisfaction while maintaining compliance with internal regulations. The ideal candidate has at least 2 years in a leadership role and strong skills in motivation and coaching. Flexibility to work overtime and on Saturdays is essential.

Qualifications

• At least 2 years’ experience in a leadership role within contact centre sales.
• Ability to handle escalations and take ownership.
• Willingness to work Saturdays and overtime as required.

Responsibilities

• Manage teams and ensure customer satisfaction.
• Oversee quality and productivity targets.
• Provide coaching and feedback to team members.

Skills

Leadership

Customer satisfaction

Motivation and coaching

Process improvement

Conflict resolution

Education

Matric (high school diploma)

Certificate in supervisory management

Job description

Creating purposeful careers as we build the future of contact centre solutions. We're looking for an Insurance Sales Team Leader to join our professional team of insurance sales consultants in Sunninghill, Johannesburg.

The objective of this role is to provide guidance and support to the team with regards to setting up, measuring and meeting performance targets. We are aiming for speed, efficiency, increase in sales and quality service delivery that makes a positive impact on our customers in a collaborative, supportive environment that drives a "people-first" culture.

Responsibilities

• Manage teams and ensure customer satisfaction.
• Oversee Transaction / Call Monitoring and quality to ensure productivity targets are met.
• Identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency.
• Provide motivation, coaching and feedback to team members to enable them to improve performance.
• Assist new hires to become productive on the floor in the shortest possible time.
• Handle complaint and escalation management.
• Implement compliance with internal policies and external regulations, including information security standards.
• Maintain process metrics and provide management reporting on a daily, weekly, monthly and quarterly basis.
• Assess developmental needs and collaborate with others to implement action plans supporting high‑performing teams.
• Create a positive work environment by acknowledging team contributions, soliciting input and offering assistance when needed.
• Maintain compliance with Human Resource policies and implement them at the employee level.

Qualifications

• At least 2 years’ experience in a leadership role within contact centre sales.
• Matric (high school diploma) required.
• Certificate in supervisory management is ideal but not essential.
• Technologically savvy.
• Understanding of IR and HR policies.
• Ability to handle escalations and take ownership.
• Willingness to work Saturdays and overtime as required.

Working Hours

08h