Insurance Operations Leader: Growth, Risk & Client Excellence

Ix; Johannesburg; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A key player in the insurance sector is seeking a Senior Operations Manager in Johannesburg, Gauteng. This role demands extensive experience in operations management, particularly within financial services and short term insurance. The candidate will be responsible for strategic direction, revenue growth, and client retention while ensuring compliance with regulatory standards. Benefits include medical aid and provident fund.

Benefits

Medical aid

Provident fund

Qualifications

• 7–10 years of experience in operations management, with at least 3 years in a senior leadership role.
• Strong understanding of business processes and performance metrics.
• Experience in managing large teams in complex operational environments.

Responsibilities

• Implement strategic initiatives and enterprise-wide risk management.
• Drive operational leadership and revenue growth initiatives.
• Oversee policy administration and claims handling.

Skills

Leadership

Analytical skills

Problem-solving

Customer service focus

Education

BCom in Business Management

Grade 12 / School Leaving Certificate

MBA (advantageous)

Job description

A key player in the insurance sector is seeking a Senior Operations Manager in Johannesburg, Gauteng. This role demands extensive experience in operations management, particularly within financial services and short term insurance. The candidate will be responsible for strategic direction, revenue growth, and client retention while ensuring compliance with regulatory standards. Benefits include medical aid and provident fund.