Insurance Consultants

CallForce; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the insurance sector is seeking Insurance Consultants in Durban. The role involves providing comprehensive support to brokers, managing policy inquiries, and ensuring client satisfaction. Ideal candidates should possess strong insurance knowledge and excellent communication skills.

Qualifications

• Experience in insurance or related field preferred.
• Ability to manage client expectations effectively.
• Strong communication skills required.

Responsibilities

• Provide end-to-end service and support to brokers.
• Handle general insurance and policy-specific enquiries.
• Assist in implementing solutions for improvement.

Skills

Telephonic support

Email support

Client follow-ups

Insurance knowledge

Problem-solving

Job description

We are looking for individuals to work within the contact centre as there are career opportunities available for Insurance Consultants.

The insurance consultant role is focused on providing an end-to-end service and support to brokers.

This role is focused on, but not limited to; servicing broker requests, including enquiries.

• Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Dealing with issuance of new policies / policy maintenance / renewal / agri aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet with clients' needs in terms of the correct cover and product;

Assisting in implementing solutions for improvement; and

Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

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Insurance Consultant • Durban, KwaZulu-Natal