Insurance Client Service Consultant — Broker Support

Santam Insurance; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance provider is seeking a Client Service Consultant in Johannesburg. This role involves providing world-class service to clients through effective communication and administrative tasks in a call centre environment. Candidates must have a matric certificate, FAIS compliance, and at least 2 years of experience in short-term insurance. The position requires shift work and excellent client management skills.

Qualifications

• At least 2 years of experience in short-term insurance.
• Clear criminal and credit record.
• Compliance with FAIS Fit & Proper criteria.

Responsibilities

• Accurately capture client information on the relevant system.
• Execute broker requests within agreed timeframes.
• Provide effective service to clients via telephone and written correspondence.

Skills

Excellent communication

Time management

Client focus

Ability to work under pressure

Education

Matric certificate or equivalent qualification

FAIS compliant (30 credits NQF level 4)

Job description

A leading insurance provider is seeking a Client Service Consultant in Johannesburg. This role involves providing world-class service to clients through effective communication and administrative tasks in a call centre environment. Candidates must have a matric certificate, FAIS compliance, and at least 2 years of experience in short-term insurance. The position requires shift work and excellent client management skills.