Insurance Claims Support Agent - Flexible Shifts

University of Fort Hare; Cape Town; On-site; ZAR 19 000 - 20 000; Full time

Job summary

A leading global provider in claims management is seeking dedicated Customer Service Advisors in Cape Town. This role involves supporting customers during their claims process while handling emergencies and managing property damage claims. Ideal candidates have a minimum of 2 years in customer service, possess excellent communication skills, and can remain calm under pressure. Flexible shifts are available with a focus on work-life balance, emphasizing career growth within the insurance sector.

Qualifications

• Minimum 2 years of customer service experience in an office environment.
• Excellent verbal and written communication skills in English.
• Ability to maintain professionalism under pressure.
• Empathetic listening skills.

Responsibilities

• Handle home emergency calls requiring immediate remedy.
• Manage property damage claims that may escalate.
• Provide customer support throughout the claims process.
• Communicate with policyholders, insurers, and contractors.

Skills

Customer service experience

Excellent communication skills

Professional interaction

Calm and composed approach

Strong listening skills

Job description

A leading global provider in claims management is seeking dedicated Customer Service Advisors in Cape Town. This role involves supporting customers during their claims process while handling emergencies and managing property damage claims. Ideal candidates have a minimum of 2 years in customer service, possess excellent communication skills, and can remain calm under pressure. Flexible shifts are available with a focus on work-life balance, emphasizing career growth within the insurance sector.