Insurance Claims Administrator

Quest Staffing Solutions; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A staffing solutions company in South Africa seeks a Commercial Broker Support Consultant to provide exceptional service to its broker network. The ideal candidate will manage insurance inquiries, assist with policy issuance and maintenance, and contribute to process improvements. Candidates require Grade 12 and 2-3 years in commercial insurance administration. This is a 12-month contract position based in Tygervalley, Cape Town.

Qualifications

• Strong communication and interpersonal skills with a client-centric mindset.
• Proven ability to manage multiple priorities while maintaining attention to detail.
• In-depth understanding of insurance products and underwriting processes.

Responsibilities

• Provide telephonic and email support to intermediaries and broker teams.
• Handle general insurance and policy-specific enquiries professionally.
• Manage the issuance of new policies and policy maintenance.

Skills

Strong communication skills

Client-centric mindset

Problem-solving

Attention to detail

Ability to manage multiple priorities

Education

Matric / Grade 12

Relevant insurance qualification

Job description

Commercial Broker Support Consultant

Location: Tygervalley, Cape Town

Type: 12 months contract

Salary: R13 000 pm

About the Role

We are looking for a dedicated and service-oriented Commercial Broker Support Consultant to join our dynamic team. The ideal candidate will play a key role in providing exceptional service to our Commercial broker network, ensuring smooth policy administration, and supporting business retention through proactive communication and efficient service delivery.

Key Responsibilities

• Provide telephonic and email support to intermediaries, authorised brokerage representatives, and broker service teams.
• Handle general insurance and policy-specific enquiries professionally and efficiently.
• Manage the issuance of new policies, policy maintenance, renewals, and agri-policy aspects.
• Resolve insurance queries within required timeframes and in line with compliance and regulatory standards.
• Conduct client follow-ups on cancelled policies to identify reasons and attempt to retain business.
• Adjust premiums according to updated asset values.
• Manage client expectations by clearly communicating turnaround times for requests.
• Ensure adherence to underwriting criteria and regional requirements.
• Assist brokers with client profiling to recommend suitable products and coverage options.
• Provide advice and guidance to brokers to ensure clients receive the most appropriate cover.
• Contribute to the implementation of process improvements and service enhancements.
• Provide backup support to Consultants during peak periods or absences, ensuring continuity of service.

What Will Make You Successful in the Role

• Strong communication and interpersonal skills with a client-centric mindset.
• Proven ability to manage multiple priorities while maintaining attention to detail.
• A proactive approach to problem-solving and process improvement.
• In-depth understanding of insurance products, underwriting processes, and broker relationships.
• Ability to work independently and collaboratively within a team environment.

Qualifications & Experience

• Matric / Grade 12 (essential).
• A relevant insurance qualification (e.g. RE, FAIS credits) would be advantageous.
• Minimum of 2–3 years’ experience in COMMERCIAL insurance administration or broker servicing.
• Sound knowledge of insurance products, policy administration systems, and regulatory requirements.