Insurance Agent

Tower Group (Pty) Ltd; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leader in the transport industry is seeking an experienced Insurance Claims Clerk to join their team in Durban. The role involves processing insurance claims, maintaining detailed records, and communicating with clients about their claims status. Candidates must have Grade 12 or equivalent, strong attention to detail, and good communication skills. Salary is between R10,000 and R15,000, depending on experience.

Qualifications

• Basic understanding of insurance products and claims procedures.
• Ability to work under pressure and meet deadlines.
• Strong communication and interpersonal skills.

Responsibilities

• Receive, review, and process insurance claims submitted by clients.
• Maintain organized records of all claims and correspondence.
• Serve as a point of contact for clients regarding claim status.

Skills

Attention to detail

Communication skills

Organizational skills

Proficiency in MS Office

Education

Grade 12 or equivalent

Diploma or degree in Insurance/Business Administration

Tools

Claims management systems

Job description

Our client, a leader in the transport industry, is seeking an experienced Insurance Claims Clerk to join their team based in Durban. Salary R10 000 - R15 000 depending on experience.

Minimum Requirements

• Grade 12 or equivalent; a diploma or degree in Insurance, Business Administration, or related field is an advantage.
• Basic understanding of insurance products, policies, and claims procedures.
• Strong attention to detail and organizational skills.
• Good communication and interpersonal skills.
• Proficiency in MS Office and claims management systems.
• Ability to work under pressure and meet deadlines.

Main Job Functions

Claims Processing

• Receive, review, and process insurance claims submitted by clients.
• Verify that all required documentation and information are complete and accurate.
• Enter claim data into the company’s claims management system promptly and accurately.

Documentation & Recordkeeping

• Maintain organized and up-to-date records of all claims, correspondence, and supporting documents.
• Ensure confidentiality and secure handling of sensitive client information.

Communication & Customer Service

• Serve as a point of contact for clients regarding the status of their claims.
• Communicate with internal departments, adjusters, and external parties to gather necessary information.
• Respond to client inquiries in a professional and timely manner.

Claims Verification & Investigation Support

• Conduct preliminary checks to verify claim legitimacy.
• Identify discrepancies, missing information, or potential fraudulent claims and escalate to the supervisor.
• Assist claims adjusters in investigations, if required.

Compliance & Reporting

• Ensure all claims are processed in accordance with company policies, procedures, and relevant insurance regulations.
• Prepare and submit claims reports as requested by management.
• Assist with audits and regulatory compliance documentation when required.

Continuous Improvement

• Identify opportunities to improve claims processing efficiency and client experience.
• Stay updated on industry trends, insurance regulations, and company policy changes.