Instructional Designer Training

WNS Global Services; South Africa; Remote; ZAR 500 000 - 700 000; Full time

Job summary

A leading service provider in South Africa is seeking a Senior Instructional Designer to lead the development of blended learning programmes. The ideal candidate will have a strong background in instructional design, excellent communication skills, and knowledge of compliance with educational standards. This full-time position offers significant opportunities to innovate and engage with various stakeholders.

Qualifications

• Minimum of 5 years experience in Instructional Design.
• Knowledge of SETA / QCTO accreditation processes.
• Experience in BPO / contact centre sector advantageous.

Responsibilities

• Design and develop accredited and non-accredited programmes.
• Maintain compliance with SETA / QCTO requirements.
• Innovate and build scalable learning experiences.

Skills

System Design

Learning Technology

Instructional Design

Adult Education

SCORM

LMS

Training & Development

Adobe Dreamweaver

Adobe Captivate

Curriculum Development

Web Accessibility

Education

Bachelors Degree or 3‑year Diploma in related field

Postgraduate qualification in Education and/or Learning Sciences

Tools

Moodle

Blackboard

Canvas

Job description

Role Purpose

The Senior Instructional Designer provides vision leadership and coordination in designing, developing, and delivering accredited and non-accredited blended learning programmes. The role ensures compliance with SETA and QCTO requirements while creating innovative high-impact learning experiences that support Ucademys clients and learners in the BPO and wider corporate environment.

Qualifications

• Bachelors Degree or 3‑year Diploma in Instructional Design, Educational Technology, Curriculum Design, Industrial Psychology or a related field.
• Postgraduate qualification in Education and/or Learning Sciences advantageous.
• Accreditation or certification in e‑learning platforms (e.g. Articulate Storyline 360, Adobe Captivate).
• Minimum of 5 years experience in Instructional Design with a proven track record in accredited training development.
• Demonstrated knowledge of SETA / QCTO accreditation processes, compliance, and quality assurance.
• Experience in the BPO / contact centre sector advantageous.
• Proven experience in working with Learning Management Information Systems (LMIS) such as Moodle (development, administration and learner support).
• Previous experience in facilitating, evaluating and improving e‑learning & competencies.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent communication skills (oral, written and visual).
• Project management capability and ability to deliver on multiple deadlines.
• Strong analytical and problem‑solving skills.
• Proficiency in LMIS / LMS platforms (e.g. Moodle, Blackboard, Canvas) for course design, tracking and reporting.
• Digital design proficiency (authoring tools, LMS integration and blended delivery).
• Facilitation skills and ability to evaluate learning effectiveness.
• Collaborative mindset able to work effectively with SMEs, facilitators and leadership.

Accountabilities

• Programme Development
  • Design, develop and evaluate accredited and non‑accredited programmes aligned to SETA / QCTO standards.
  • Create blended learning solutions (classroom, e‑learning, workplace learning).
  • Develop and integrate content into LMIS systems (Moodle or similar) ensuring accessibility and learner engagement.
• Quality & Compliance
  • Maintain compliance with all SETA / QCTO requirements.
  • Prepare documentation for accreditation audits and quality assurance.
  • Regularly review and update material to ensure relevance and compliance.
• Innovation & Impact
  • Apply modern instructional strategies integrating technology and digital tools.
  • Innovate beyond traditional methods to build scalable learning experiences.
  • Monitor, measure and improve programme effectiveness using evaluation frameworks and LMIS data analytics.
• Collaboration & Stakeholder Engagement
  • Work with SMEs, client stakeholders and internal leadership teams.
  • Provide thought leadership in instructional design for the BPO sector.
  • Build strong client relationships through solution‑oriented delivery.
• Personal Effectiveness
  • Demonstrate resilience, adaptability and a growth mindset.
  • Deliver quality outputs under tight deadlines.
  • Model Ucademys values of accountability, innovation and learner focus.

Key Skills

• System Design
• Classroom Experience
• Learning Technology
• Instructional Design
• Adult Education
• SCORM
• LMS
• Training & Development
• Adobe Dreamweaver
• Adobe Captivate
• Curriculum Development
• Web Accessibility

Remote Work: Yes

Employment Type: Full‑time

Experience: Years

Vacancy: 1