Installer Technical Support Agent

Herotel Telecoms (Pty) Ltd; Gqeberha; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A telecommunications company based in Gqeberha is seeking an Installer Technical Support Agent to assist Field Technicians with installations and ensure quality workmanship. The ideal candidate should have 1-2 years of experience with Mikrotik, Ubiquiti, and Cambium, strong planning skills, and a valid driver’s license. Candidates with specialized certifications are preferred.

Responsibilities

• Support Field Technicians with installations, callouts and surveys.
• Supply FTTH allocations to Installers.
• Escalate FTTH allocation issues until resolved.
• Maintain FTTH allocation records.
• Provide installation data and plan installations.
• Approve installations according to signal specifications.
• Assist with advanced troubleshooting in the field.
• Ensure installations are done according to SOP.
• Conduct quality control after each installation.

Skills

Mikrotik

Ubiquiti

Cambium

Effective planning skills

Good communication skills

Good administrative capabilities

Time managing skills

Well disciplined

Able to work under pressure

Medically fit

Driver’s license

RF protocols knowledge

Fibre knowledge

Education

Grade 12 or equivalent qualification at NQF Level 4

Specialized certifications

Job description

Applications are invited for the Installer Technical Support Agent position to be based in Gqeberha.

PURPOSE OF THE ROLE:

Support Field Technicians daily with installations, callouts and surveys. Ensure a high level of quality workmanship by constant evaluation of info provided by the Technicians.

Key Performance Areas would include, but are not limited to:

• Supply FTTH allocations to Installers.
• Escalate any FTTH allocation issues and follow up until resolved.
• Maintain all FTTH allocation records into the applicable systems.
• Provide Wireless and Fibre installation data to Installers – do installation planning.
• Do WiFi planning for each applicable installation.
• Approve installations according to signal specifications. Evaluate photos sent by Technicians from site for quality and advise accordingly.
• Assist the Installers and Technicians with advanced troubleshooting where problems occur.
• Assist the Installers and Technicians with advanced setups in the field during the install.
• Advising Sales in quotations for large, complicated installations.
• Ensure each installation is done according to the installation SOP provided.
• Do quality control after each installation.

The successful candidate must have the following experience/skills:

• 1-2 years’ experience in the following areas: Mikrotik, Ubiquiti, Cambium.
• 2 years Field Technician experience.
• Effective planning skills.
• Good communication skills.
• Good administrative capabilities.
• Time managing skills.
• Well disciplined.
• Must be able to work under pressure.
• Must be medically fit.
• Must have a driver’s license.
• Adequate knowledge of RF protocols.
• Adequate knowledge of Fibre.

Education Requirements:

• Grade 12 or equivalent qualification at NQF Level 4.
• Specialized certifications would be an advantage.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.