Installations Quality Assurer - Durban

Tracker Connect; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading electronic installation company is looking for two Quality Assurers to join their team in Durban. The successful candidates will ensure installations meet quality standards, mentor technicians, and provide exceptional customer service. Ideal applicants should have a National Technical Certificate and at least five years' experience in automotive electronics or as a motor mechanic, including supervisory experience. The role offers company vehicle, annual leave, and medical aid.

Benefits

Company vehicle (Tool of trade)

Petrol Card

17 Annual Leave days

Medical aid

Provident fund

Qualifications

• Minimum 5 years’ experience as an auto electrician or motor mechanic with one year in a supervisory role.
• Valid driver’s license.
• Computer literacy will be advantageous (MS Office).
• Be prepared to travel.

Responsibilities

• Perform regular assessments and identify shortfalls.
• Mentor and educate technicians.
• Ensure compliance with installations and customer service ethics.
• Liaise with clients to solve technical issues.

Skills

Communication skills

Fault-finding skills

Customer service excellence

Technical discussion skills

Education

National Technical Certificate in Automotive Electronics/Motor Mechanic

Matric

Job description

Introduction

Tracker requires the Services of two Quality Assurer: Installations in the Technical Department based in the Durban Office. This department is responsible for effecting installations of sophisticated electronic equipment into vehicles. This position requires the candidate to ensure that all installations are conducted according to Tracker quality standards and provide excellent customer service to all our stakeholders. Please note that EE candidates will be given first preference.

Position Summary

Industry: IT & Internet

Job category: Quality Assurance

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Job Description

• Perform regular and planned assessment in your area of responsibility
• Identifying shortfalls and providing solutions
• interacting with technicians and having technical discussions
• Perform regular and planned assessments of fitment centre in your area
• Mentoring and educating technicians
• Ensure compliancy with regards to installations and OEM bulletin
• Ensuring compliancy in customer service ethics
• Ensuring bulletins are circulated to Technicians and FC
• Maintain strong Quality standards
• Ensure compliancy with regards to reporting to admin and Management
• Liaise between multiple departments
• Motivate techs to perform quality installations
• Provide reports and feedback
• Implement and evaluate quality procedures
• Evaluate and improve technical procedures
• Attending to Technical SR’s that are quality related and give feedback to the technicians and the managers.
• Maintain Trackers recommended recovery rate in your area of responsibility through the installation quality process
• Perform test requests
• Attending to PIC’s
• Attending to battery drainage complaints
• Assisting with project installations
• Assisting with afterhours standby
• Liaise with clients to solve technical issues and deliver service excellence
• Ensure compliancy with regards to reporting to Management
• Assisting with technical queries

Minimum Requirements

• Matric with a National Technical Certificate in Automotive Electronics/Motor Mechanic.
• Minimum 5 years’ experience as an auto electrician or motor mechanic with one year being in a Supervisory role.
• Valid driver’s license.
• The candidate must possess good communication and administrative skills.
• Computer literacy will be advantageous (MS Office)
• Possess good fault-finding skills and techniques.
• Possess the necessary skills to deliver service excellence.
• Be prepared to travel.

Benefits

• Company vehicle (Tool of trade)
• Petrol Card
• 17 Annual Leave days
• Medical aid
• Provident fund