Installations Manager

Tracker South Africa; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading technology firm based in Johannesburg is seeking an Installations Manager to oversee technician capacity and manage installation processes. The successful candidate will ensure service delivery excellence, manage installation quality standards, and lead the quality team. The role requires at least 5 years of experience in a call center environment and strong leadership skills. Competitive salary and benefits offered.

Qualifications

• At least 5 years' experience within a call center environment.
• At least 3 years' experience at supervisory level.

Responsibilities

• Manage technician capacity and installation processes.
• Ensure quality processes and service delivery during installations.
• Manage installation quality standards and compliance.

Skills

Computer literate (MS Office and Outlook)

Valid South African Driver's licence

Excellent verbal, written and interpersonal communication skills

Analytical skills

Leadership of change

Education

Relevant National Diploma in Logistics Management, Business Administration, Business Management or related field

Tertiary qualification or Degree in Automotive Electronics or a related field

Job description

Tracker requires the services of an Installations Manager based at the Head Office in Johannesburg.

The incumbent will manage technician capacity to ensure that installation processes are optimised, and all Tracker products are installed as per set SOP's / SLA's.

To optimise and improve the quality processes of installations through the efficient management of the Quality team.Manage delivery on installation fitments in line with Sales requirements.Manage service delivery excellence during the installation process.Define and manage service level agreements to ensure alignment with the organisation's strategy.Define and manage quality processes and procedures.Manage the internal (Tracker) vs. external (Fitment Centre) technician capacity.Manage installation quality standards and ensure alignment with the organisation's strategy.Maintain an acceptable set recovery rate.Analyse and report on installation shortfalls that affect the recovery rate.Manage non‑compliance of installation processes that affect the recovery rate.Analyse and report on recovery stats monthly.Manage and maintain effective customer service and customer complaint response times.Manage CEO complaints effectively and report to relevant stakeholders.Manage the budgets and ensure action taken on expenditure and overspending.Manage and ensure that all company assets are maintained in accordance with company standards.Define and manage all administration processes within area of responsibility.People management and leadership skills must be applied to fulfil operational requirements.Perform administration tasks related to projects installation support functions within deadlines.Responsible for the planning and management of the national Technician capacity to ensure delivery to both new and existing customer base with tight project timelines.Operational planning and management of installation requirements for large and fleet customers where relevant.Manage and ensure training manuals and training methods are in line with current requirements, policies and procedures.Build productive teams through – staff selection, development, coaching and motivating to levels of maximum staff potential.Ensure the successful management of staff according to company standards (appraisals, discipline, development, training etc).

Essential

Relevant National Diploma in the fields of Logistics Management, Business Administration, Business Management or a related field.

NQF 6 Essential

At least 5 years' experience within a call centre environment.

Essential

At least 3 years' experience at supervisory level.

Desirable

Tertiary qualification or Degree in Automotive Electronics or a related field will be advantageous.

Desirable

Relevant exposure within the vehicle installation industry.

Required Skills

Computer literate (MS Office and Outlook). Valid South African Driver's licence.

Competencies

Collaboration and support. Positive energy and influence. Excellent verbal, written and interpersonal communication skills. Results‑driven with focus on resolving issues timeously. Excellent interpersonal skills. Strategic thinking / big picture. Strong business acumen. Analytical skills. Teamwork. Results orientation. Problem solving. Values orientation. Leadership of change. Facilitation skills. Conflict management. Proficiency in project management methodologies.

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