Installation Support Agent : Scheduling

Tracker Connect; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology company in Cape Town is seeking an Installation Support Agent. Responsibilities include marketing services, maintaining client relationships, and ensuring customer service standards. Candidates should have a Matric qualification, contact centre experience, and excellent communication skills. This role offers a fixed-term contract with market-related remuneration.

Qualifications

• Matric with at least 1 year Contact Centre experience.
• Bilingual (English and Afrikaans) advantageous.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Ability to work under pressure.

Responsibilities

• Marketing of Tracker to existing and prospective clients.
• Establishing and maintaining relationships with partners.
• Contract administration and daily statistical reporting.
• Ensure Customer Service standards are maintained.
• Scheduling fitments of Tracker units.

Skills

Contact Centre experience

Bilingual (English and Afrikaans)

Excellent communication skills

Analytical skills

Excellent typing and accurate data capturing skills

Education

Matric

Job description

Position SummaryIndustry : IT & InternetJob category : Customer ServiceLocation : Cape TownContract : Fixed Term ContractRemuneration : Market RelatedEE position : YesIntroductionTracker requires the services of an Installation Support Agent in their Installation Logistics – Scheduling division.

The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment.

We require diligent and hard‑working individuals, who can be a part of a highly motivated team.

Cape Town Office

Job Description

• Marketing of Tracker to both existing and prospective clients.
• Establishing, building and maintaining relationships with our various partners.
• Contract administration, feedback and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments / regions / staff within Tracker.
• Meet / exceed targets.
• Data capturing.
• Follow up leads / queries.
• Scheduling fitments of Tracker units.
• Liaising with technicians regarding appointments.
• Rescheduling of appointments.
• Checking / Maintaining high Quality of schedules.
• Monitoring effective utilization of Tracker technicians.
• Outsourcing of work to Fitment centres.
• Maintain local and regional Scheduling Relationships.
• Management of potential cancellations.
• Taking ownership of all queries received and calls taken and assisting the client within our SLA's

Minimum Requirements

• Matric with at least 1 year Contact Centre experience.
• Bilingual (English and Afrikaans) advantageous.
• puter literacy.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.
• NB : Should you not receive a response from us within 2 weeks, kindly consider your application unsuccessful.