Inside Sales & Service Representative

Hajoca Corporation; Gauteng; On-site; ZAR 1 025 000 - 1 197 000; Full time

Job summary

A leading plumbing supplier is seeking an Inside Sales & Service Representative in Gauteng, South Africa. The role involves meeting sales targets, processing customer orders, and providing outstanding service. Candidates should have experience in customer service or sales, strong communication skills, and the ability to build relationships. This position offers competitive pay with profit-sharing opportunities and comprehensive benefits, including medical and retirement plans.

Benefits

Profit-Sharing Program

Medical, dental, vision coverage

Paid vacation and holidays

Employee discounts

College tuition benefits

Qualifications

• 1 year of experience in customer service or inside sales.
• Valid driver's license.
• Knowledge of products sold in the Profit Center preferred.
• Read, write, speak, and understand English.

Responsibilities

• Meet or exceed sales targets.
• Process Sales Orders and Bids through telephone sales.
• Support Counter and Outside Sales activities.
• Investigate and resolve customer problems.

Skills

Customer service skills

Sales experience

Communication skills

Product knowledge

Mathematical skills

Teamwork

Tools

Microsoft Office

Job description

Apex Supply, a trade name of Hajoca Corporation, is located in Lithia Springs, Georgia, United States of America. This role is posted Thursday, May 8 at 5:00 AM and expires Tuesday, July 8 at 4:59 AM.

Founded in , Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. We attribute our success to a unique business philosophy and talented people. Although it is a large company, we work in a decentralized environment where each location (Profit Center) is run by the Profit Center Manager as a small business.

About the Role

• Meet or exceed the sales targets established by your Manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Generate sales leads that develop into new customers.
• Identify opportunities for value‑added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center preferred.
• Valid driver's license.
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.
• Demonstrate outstanding customer service, telephone/verbal communication, and listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and close the sale.
• Build positive working relationships and inspire teamwork with co-workers.
• Learn and operate the computer related systems used to process orders.
• Operate warehouse material-handling equipment.
• Read, write, speak, and understand English.
• Basic math skills (addition, subtraction, multiplication, division).

Benefits

Pay for Inside Sales & Service Representative is between $60, and $70, per year at this location. Top performers have potential to make over six figures. In addition to a competitive starting wage, we offer a Profit‑Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. We also offer full‑time and part‑time benefits including medical, dental, vision, prescription coverage; accident and hospital indemnity coverage; life insurance and long‑term disability; pre‑tax accounts for healthcare and dependent care; paid vacation, holidays, sick time; paid pregnancy and parental leave; paid day of community service; retirement cash account with company contributions; targeted training programs; company wellness program; employee discounts; college tuition benefits.

Equal Opportunity & Accommodations

Hajoca Corporation is an Equal Opportunity Employer (Veterans / Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity / expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories / status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process.

Background Screening Statement

We are a drug‑free workplace. Employment is contingent upon pre‑employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.