Infrastructure Support Specialist

Bebeeinfrastructure; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading technology infrastructure provider in Cape Town is seeking a skilled Infrastructure Support Specialist. This role entails monitoring client infrastructure, processing alerts, and collaborating with technical teams to improve strategies. Candidates should have at least 2 years of experience and strong knowledge of various monitoring tools and technologies. The position offers growth opportunities in a dynamic environment.

Benefits

Dynamic work environment

Opportunity for skill development

Collaborative team atmosphere

Qualifications

• Minimum of 2 years of experience in an Infrastructure Support role.
• Strong working knowledge of infrastructure and application monitoring.
• Fundamental understanding of SANs, NAS, VLANs, routing, and firewalls.

Responsibilities

• Monitor client infrastructure and security systems.
• Process alerts accurately and timely.
• Analyze alert trends to identify issues.

Skills

Infrastructure Support

Monitoring Tools

Windows Server

Active Directory

Scripting (PowerShell, Python)

Education

ITIL Foundation certification or higher

CompTIA Network+ certification

CompTIA Server+ certification

Tools

VMware vSphere 6.5+

Monitoring Tools

Job description

Job Description

Our organization is seeking a skilled and motivated Infrastructure Support Specialist to join our team.

Key Responsibilities

• Proactively monitor client infrastructure, applications, and security systems using advanced monitoring tools.
• Ensure timely and accurate processing of alerts, adhering to defined escalation paths and SLAs.
• Collaborate with other technical teams to implement and improve monitoring strategies for new and existing client environments.
• Analyze alert trends and identify potential underlying issues or recurring problems, contributing to proactive problem management.

Required Skills and Qualifications

• Minimum of 2 years of experience in an Infrastructure Support role, preferably within an MSP environment.
• Proficiency in using advanced monitoring tools for remote monitoring and management.
• Strong working knowledge of infrastructure and application monitoring.
• Experience with Windows Server.
• Familiarity with Active Directory, DNS, DHCP, IIS, PKI, and related technologies.
• Hands‑on experience with VMware vSphere 6.5+ and Hyper‑V.
• Fundamental understanding of SANs, NAS, VLANs, routing, firewall behaviour, and packet shaping.
• Knowledge of Exchange.
• Experience with scripting languages (e.g., PowerShell, Python) for automation – a strong advantage.
• ITIL Foundation certification or higher – a plus.
• Relevant technical certifications (e.g., CompTIA Network+, Server+) are desirable.

Benefits

• Opportunity to work in a dynamic and fast‑paced environment.
• Chance to develop skills and expertise in infrastructure support and monitoring.
• Collaborative team environment with a focus on customer service.

Others

• Able to perform well under pressure and meet challenging targets.
• Innovative mindset with a focus on creating value and driving continuous service improvement.
• Strong attention to detail, organizational skills, and ability to prioritize tasks effectively.
• A self‑starter who thrives in a multi‑skilled team environment.
• Ability to learn quickly and mentor more junior colleagues.