Infrastructure Engineer (CPT)

DataFin; Cape Town; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading cloud solutions provider in Southern Africa seeks an Infrastructure Engineer to maintain and expand its cloud infrastructure. The role includes monitoring system performance, managing security, and providing support. Required qualifications include a National Diploma in IT and Microsoft Server certification. This is an opportunity to contribute to impactful projects in a dynamic environment.

Qualifications

• Qualifications Include a National Diploma and relevant certifications.
• Experience in Dell SAN/Server, Windows Clustering, and VMware is essential.
• Security and SQL certifications are advantageous.

Responsibilities

• Maintain and monitor system performance and backups.
• Plan and execute infrastructure projects and changes.
• Provide second-line support to first-line engineers.
• Create and maintain infrastructure documentation.

Skills

Dell SAN/Server Administration

Technical Problem Solving

Networking / Diagnostic / Wireshark

Backup and Recovery

VOIP / SIP

Disaster Recovery/Risk Management

Helpdesk and Support Experience

Linux (Ubuntu)

Firewall / Security Experience

Windows Clustering and Windows Servers (2012, 2016 and 2019)

VMware vSphere / ESXi

Internet Information Services (IIS)

Education

National Diploma in Information Technology

Microsoft Server Certification (2012 R2, 2016 and 2019)

Linux Certification

Job description

Overview

A leading cloud Contact Center and CRM solutions provider in Southern Africa is hiring an Infrastructure Engineer to maintain and expand its cloud infrastructure. Responsibilities include architecture design, system testing, security management, and second-line support.

Duties

• Infrastructure Maintenance including system performance monitoring, system backups, and proactive PROBLEM management.
• Infrastructure Projects including planning, testing, and execution of new builds/upgrades/updates/moves and changes.
• Infrastructure Support including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes escalation to Upstream Vendors.
• Infrastructure Change Control, including planning, submission, and execution of all changes agreed to as per published Change Control Processes.
• Infrastructure Administration including creation and maintenance of documentation as and when required including but not limited to Architecture diagrams, maintenance schedules, support documentation and version control registers.
• IT Management including asset registration, equipment version control, equipment configuration to agreed standards, and general IT support for users.
• PROBLEM Management to proactively identify solutions to recurring or known issues to minimize the impact on services.
• 24 x 7 x 365 support of their Infrastructure.

Requirements

Qualifications Required:

• National Diploma in Information Technology or equivalent Degree/Diploma
• Microsoft Server Certification (2012 R2, 2016 and 2019 Administrator)
• Linux Certification (Linux Certified Professional or similar)

Qualifications Advantageous:

• Security+ Certification
• Microsoft SQL Certification

Experience and Skills required

• Dell SAN/Server Administration
• VOIP / SIP
• Networking / Diagnostic / Wireshark
• Windows Clustering and Windows Servers (2012, 2016 and 2019)
• Backup and Recovery
• Internet Information Services (IIS)
• Linux (Ubuntu)
• Helpdesk and Support Experience
• Technical Problem Solving
• VMware vSphere / ESXi
• Disaster Recovery/Risk Management
• Firewall / Security Experience
• Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous, not required
• Asterix - Advantageous, not required
• Nginx - Advantageous, not required