Infrastructure Engineer

Key Recruitment Group; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A global technology leader is seeking an experienced L2 Engineer to enhance IT operations for their prestigious client. The role involves supporting and troubleshooting across Windows, Linux, and Mac systems while collaborating on IT infrastructure management. Candidates should bring significant experience in IT support, demonstrating strong analytical skills and familiarity with advanced IT tools. They offer a competitive salary and career growth within a leading managed service provider.

Benefits

Comprehensive benefits package

Career progression opportunities

Work on high-profile IT systems

Qualifications

• 5+ years of experience in IT support, infrastructure management, and system administration.
• Expertise in Windows Server, Linux, VMware, and Citrix.
• Strong troubleshooting and analytical skills.

Responsibilities

• Provide L2 support for various IT systems.
• Diagnose and resolve hardware and software issues.
• Manage and maintain Windows Server and Linux environments.

Skills

L2 support

Troubleshooting

Customer service

Networking expertise

DevOps tools

Tools

Veeam

VMware ESXi

Azure DevOps

Citrix

Power BI

Job description

L2 Engineer – Elevate IT Excellence in a Global Powerhouse

Location: Cape Town (Plattekloof) | Prestigious London-Based Client

About the Company: Our client is a global leader in IT services and technology, headquartered in the UK with 25+ years of industry expertise.

They are pioneers in experience‑led IT services, constantly redefining IT excellence by challenging outdated approaches.

With offices in the USA, South Africa, Sri Lanka, Malaysia, and Macedonia, they deliver market‑leading managed services, Microsoft‑centric business solutions, and cutting‑edge cloud technologies to ambitious mid‑market organizations.

Your Role

As an L2 Engineer, you will play a vital role in ensuring seamless IT operations, maintaining infrastructure integrity, and supporting enterprise IT environments.

You will diagnose and resolve hardware, networking, virtualization, cloud, and security issues, collaborating with internal teams and third‑party vendors to drive efficiency, security, and performance.

What You'll Do

Technical Support & Troubleshooting

Provide L2 support for hardware, software, and networking across Windows, Linux, and Mac environments.

Diagnose and resolve desktop, laptop, tablet, server, virtualization, and cloud infrastructure issues.

Support Active Directory (AD), Entra AD, M365, Exchange Online, SharePoint, and Teams administration.

Troubleshoot SQL Server

• Power BI, and support SQL DBA tasks.

DevOps Tools

Work with DevOps tools (GitHub, GitLab, Azure DevOps, Visual Studio, Python, Visual Basic) to support automation initiatives.

Infrastructure & System Administration

• Manage and maintain Windows Server and Linux environments.
• Support VMware ESXi, vCenter, Citrix XenApp / XenDesktop (VDI, Netscaler, RSA, FSLogix), Patch Management.
• Oversee backup and cloud disaster recovery solutions (Veeam Backup, Replication, iLand, Veeam One, Veeam Monitor).
• Maintain SANs, replication, HP Servers, UPS systems, and Cisco networking.
• Manage enterprise mobility solutions using Ivanti Neurons and Ivanti UEM.
• Monitor and maintain PRTG, utilizing it for incident and problem management.

Networking & Security

• Network troubleshooting including DNS/DHCP, routing, switching, Meraki, SilverPeak, iSCSI, VPNs, VoIP, Brocade Fibre, Palo Alto, HPE, and Cisco.
• Configure and maintain firewalls, VPNs, and enterprise cloud security policies.
• Support video conferencing solutions and enterprise communication platforms.
• Enhance security through CrowdStrike endpoint protection and compliance best practices.

Collaboration & Continuous Improvement

• Work with third‑party vendors and internal teams to elevate and resolve complex technical challenges.
• Assist with ITIL‑based incident, problem, and change management using ServiceNow.
• Document resolutions, processes, and best practices to improve operational efficiency.
• Stay ahead of emerging technologies, offering strategic recommendations for IT enhancements.

What You Bring to the Table

• 5+ years of experience in IT support, infrastructure management, and system administration.
• Expertise in Windows Server, Linux, VMware, Citrix, Entra AD, M365, and Exchange.
• Strong knowledge of backup & cloud DR (Veeam, iLand, replication).
• Experience with SQL management, reporting services, and integration services.
• Exposure to DevOps tools (Azure DevOps, GitHub, GitLab, Python, Visual Studio, Visual Basic).
• Networking expertise in Cisco, Meraki, SilverPeak, VPNs, VoIP, Palo Alto, and Brocade Fibre.
• Familiarity with enterprise mobility solutions (Ivanti Neurons, Ivanti UEM).
• Strong troubleshooting, analytical, and customer service skills.
• Preferred Certifications: Microsoft, VMware, Citrix, Cisco, ITIL, Veeam.

Why Join?

Work on high‑profile enterprise IT systems for a prestigious London‑based client.

Be part of a cutting‑edge, innovation‑driven IT team.

Competitive salary and comprehensive benefits package.

Career progression opportunities within a leading global managed service provider.

Ready to make an impact in enterprise IT operations?

Apply now and take your career to the next level.