Infra Structure Engineer

Oryxalign; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading managed services provider in Cape Town seeks an Infrastructure Engineer responsible for maintaining and enhancing infrastructure services. This role includes providing 3rd-line support, managing Windows Server and Azure environments, and participating in infrastructure projects. Ideal candidates have over 3 years of experience in systems engineering and strong skills in networking and Microsoft administration.

Qualifications

• 3+ years experience in Infrastructure / Systems Engineering within MSP or multi‑tenant environments.
• Strong experience in Windows Server and Microsoft administration.
• Good understanding of networking technologies, including TCP/IP and VLANs.

Responsibilities

• Provide 3rd‑line escalation support for incidents and service requests.
• Maintain and support Windows Server and Azure environments.
• Participate in planning and delivering infrastructure upgrade projects.

Skills

Windows Server

Active Directory

Group Policy

Azure AD

Virtualisation (VMware/Hyper-V)

Networking technologies

PowerShell

Education

Microsoft Certifications (AZ-, MS-)

CompTIA Network+

VMware VCP

Cisco CCNA

Tools

ConnectWise

Autotask

Job description

Role Purpose

The Infrastructure Engineer is responsible for supporting, maintaining, and enhancing infrastructure services across OryxAlign and client environments. This role provides 3rd‑line technical support, delivers infrastructure projects, and ensures the stability, performance and security of server, network, cloud and storage platforms. The Infrastructure Engineer works closely with the Service Desk, Security, Cloud and UK technical teams to ensure reliable service delivery and an excellent customer experience.

Key Responsibilities

Infrastructure Support & Maintenance: Provide 3rd‑line escalation support for incidents and service requests from Service Desk teams.

Maintain and support: Windows Server / Active Directory / Group Policy, Azure AD & Microsoft platforms, virtualisation platforms (VMware / Hyper‑V), on‑prem and cloud storage systems, backup platforms and DR environments. Troubleshoot performance, connectivity and system health issues across multi‑tenant environments.

Cloud & Modern Workplace Support: migration and maintenance of workloads in Azure and Microsoft.

Implement security, compliance and identity configurations in Azure AD and Microsoft.

Administer Microsoft Exchange Online & Teams environments.

Network & Security Support: and maintain network appliances (switching, routing, VPN, firewalls).

Configure and troubleshoot: VLANs, routing, DNS, DHCP, site‑to‑site VPNs, firewalls (Fortinet / Cisco / Sophos depending on client stack). Work closely with the Security Engineering team to apply hardening, patching and compliance standards.

Project Delivery: Participate in planning and delivering infrastructure upgrade and transformation projects.

Perform system migrations, Office / Microsoft onboarding, server refreshes and cloud build‑outs.

Document solutions, changes and designs following OryxAlign standards.

Monitoring & Documentation: Monitor system health and capacity trends; perform proactive remediation.

Maintain accurate documentation in the configuration management system (CMDB).

Ensure updates are logged and tracked within the ticketing system and closed in line with SLAs.

Required Experience & Skills

3+ years experience in Infrastructure / Systems Engineering within MSP or multi‑tenant environments.

Strong experience in: Windows Server, AD, Group Policy, Azure AD & Microsoft administration, VMware or Hyper‑V virtualisation. Good understanding of networking technologies (TCP / IP, VLANs, routing, firewall rules, VPNs).

Skilled in PowerShell for scripting, automation and configuration tasks.

Familiarity with ConnectWise, Autotask or similar service management platforms is advantageous.

Qualifications (Preferred, Not Mandatory)

• Microsoft Certifications (AZ-, MS-, AZ- or similar).
• CompTIA Network+ / Server+ (advantageous).
• VMware VCP or Hyper‑V experience beneficial.
• Cisco CCNA (advantageous).

Key Competencies

• Strong analytical and troubleshooting capability.
• Excellent communication and stakeholder engagement.
• Ability to work in a structured, SLA‑driven environment.
• Calm and methodical under pressure.

Collaborative team player, cross-region (Cape Town & UK).

Working Conditions

Standard Cape Town working hours with required overlap with UK operations.

Participation in on‑call / after‑hours maintenance or incident response rotation as required.