Information Technology Technician

Mukon Informatics (Pty) Ltd; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A specialist IT services provider is looking for a Tier 2 IT Technician in Pretoria. This role involves supporting servers, networks, and application environments critical to medical systems. The ideal candidate has 8-10 years of IT support experience, strong skills in Windows Server and Active Directory, and familiarity with cloud platforms like Azure. The position offers an opportunity to work in a compliance-heavy environment with a focus on reliability and technical excellence.

Qualifications

• 8-10 years in an IT support/technician role.
• Strong Windows Server & Active Directory experience.
• Networking fundamentals (subnetting, routing, firewall rules, VPNs).
• Exposure to Linux environments (Ubuntu/CentOS).
• Understanding of cloud platforms (Azure required, AWS a plus).
• IIS & web applications deployment/management experience.
• Familiarity with security protocols (SSL/TLS, MFA, RDP hardening).
• Excellent problem-solving, communication, and documentation skills.

Responsibilities

• Provide Tier 2 support for servers, networking, applications, and security.
• Maintain and troubleshoot Windows Server, IIS, and Linux systems.
• Manage Active Directory, Group Policies, and RDP configurations.
• Support cloud services and assist in hybrid deployments.
• Monitor and troubleshoot network connectivity and firewalls.
• Assist with Docker & Kubernetes environments.
• Support LIMS-related environments.
• Maintain backup, patching, and security compliance standards.
• Document processes, incidents, and resolutions clearly.

Skills

Technical troubleshooting

Windows Server

Active Directory

Networking fundamentals

Linux exposure

Azure understanding

Problem-solving

Communication skills

Tools

Docker

Kubernetes

VPNs

IIS

Job description

About Mukon

Mukon is a specialist IT services provider working primarily in the medical pathology laboratory field, supporting Laboratory Information Management Systems (LIMS) for clients in South Africa and abroad. We manage sensitive medical data with a focus on compliance, security, and reliability. Our solutions are a mix of on‑premise, cloud‑agnostic (Azure & AWS), and containerized environments (Docker/Kubernetes).

Role Overview

We are seeking a Tier 2 IT Technician with strong technical troubleshooting skills and a proactive mindset. You will support and maintain servers, networks, and application environments, elevate complex issues to Tier 3/Architecture, and directly contribute to keeping mission‑critical medical systems running.

Key Responsibilities

• Provide Tier 2 support for servers, networking, applications, and security.
• Maintain and troubleshoot Windows Server, IIS, and Linux systems (basic to intermediate).
• Manage Active Directory, Group Policies, and RDP configurations.
• Support cloud services (Azure, AWS, Host Africa) and assist in hybrid deployments.
• Monitor and troubleshoot network connectivity, firewalls (Meraki, CheckPoint), and VPNs.
• Assist with Docker & Kubernetes environments (basic administration, escalates deeper issues).
• Support LIMS‑related environments (application servers, database connections, client connectivity).
• Maintain backup, patching, and security compliance standards.
• Document processes, incidents, and resolutions clearly.

Minimum Requirements

• 8–10 years in an IT support/technician role.
• Strong Windows Server & Active Directory experience.
• Networking fundamentals (subnetting, routing, firewall rules, VPNs).
• Exposure to Linux environments (Ubuntu/CentOS).
• Understanding of cloud platforms (Azure required, AWS a plus).
• IIS & web applications deployment/management experience.
• Familiarity with security protocols (SSL/TLS, MFA, RDP hardening).
• Excellent problem‑solving, communication, and documentation skills.

Nice to Have

• Docker / Kubernetes administration basics.
• Experience with medical systems / LIMS.
• Knowledge of scripting (PowerShell, Bash, Python).
• Previous exposure to regulated industries (healthcare, finance).