Information Technology Technical Support

One Source Ict; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A managed IT services provider is seeking an experienced IT Support Technician in Gauteng. The role involves providing technical support to clients, troubleshooting issues across various IT systems, and ensuring high customer satisfaction. Candidates should have 2–3 years of experience in IT support, strong knowledge of Windows and networking, and excellent problem-solving skills. The company offers competitive salary and opportunities for career growth.

Benefits

Competitive salary

Training and certification opportunities

Supportive team culture

Qualifications

• Minimum 2–3 years' experience in IT support or helpdesk role.
• Strong knowledge of Windows operating systems and Active Directory.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Provide first and second-line technical support to clients.
• Troubleshoot issues related to desktops, laptops, and networks.
• Perform installation and maintenance of hardware and software.

Skills

Customer service orientation

Effective communication

Troubleshooting

Education

CompTIA A+

Network+

Microsoft MCP / Modern Desktop

Tools

Ticketing systems

Remote Management Tools (RMM)

Job description

Job Summary

One Source ICTWe are seeking an experienced and customer-focused IT Support Technician to join our team.

As part of our Managed IT Services division, you will provide technical support to our clients across various industries.

Key Responsibilities

• Provide first and second-line technical support to clients via phone, email, remote tools, and onsite visits.
• Troubleshoot and resolve issues related to desktops, laptops, servers, networks, and business applications.
• Perform installation, configuration, and maintenance of hardware, operating systems, and software applications.
• Monitor and respond to alerts from IT systems and proactively address potential issues.
• Escalate unresolved problems to senior engineers or vendors as required.
• Manage and document service tickets in line with company processes and client SLAs.
• Assist in deploying and supporting Microsoft , cloud solutions, backup systems, and security tools.
• Conduct routine maintenance tasks such as patch management, updates, and antivirus monitoring.
• Provide user training and guidance on IT best practices, security awareness, and system use.
• Participate in project work including system upgrades, migrations, and new client onboarding.

Kills and Qualifications

• Minimum 2–3 years' experience in IT support or helpdesk role (MSP environment advantageous).

Qualifications

• Strong knowledge of Windows operating systems, Microsoft , Active Directory, and networking fundamentals.
• Experience with ticketing systems and remote & management (RMM) tools.
• Familiarity with firewalls, routers, switches, and wireless technologies.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Strong customer service orientation and ability to communicate effectively with both technical and non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications such as CompTIA A+, Network+, Microsoft MCP / Modern Desktop, or equivalent (advantageous).

Key Competencies

• Customer service and client relationship focus.
• Strong organizational and time management skills.
• Adaptability to changing technologies and client needs.
• Attention to detail and commitment to quality service.

What We Offer

• Competitive salary.
• Opportunities for training, certification, and career growth.
• Exposure to a wide variety of technologies and client environments.
• Supportive team culture in a growing managed services business.

Application Process

Interested candidates should submit their CV and cover letter to