Information Technology Support Engineer

Sybaweb; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A growing IT service provider in Gauteng is seeking an IT Support / Systems Technician to provide on-site support and troubleshoot user issues. Ideal candidates have 2–5 years of experience and relevant certifications. Responsibilities include managing Microsoft environments and delivering exceptional customer service. A competitive salary is offered, along with growth opportunities in infrastructure and security.

Benefits

Competitive salary package (R15,000 – R18,000 per month)

Exposure to cloud, security, and infrastructure projects

Training and certification support

Opportunities for professional development

Qualifications

• 2–5 years in IT support or systems administration.
• Hands-on experience with Service Desk / Ticketing systems, Microsoft administration, and RMM tools.
• Familiarity with Active Directory, Windows Server, and basic networking.

Responsibilities

• Provide first and second-line support via the Service Desk.
• Install, configure, and troubleshoot Windows desktops and laptops.
• Manage and support Microsoft services like Exchange Online and Teams.
• Assist with Active Directory user account creation and permissions.
• Perform routine system monitoring, patching, and updates.

Skills

Strong troubleshooting and problem-solving

Excellent communication and customer service skills

Professional and adaptable to client-facing environments

Proactive, detail-oriented, and eager to learn

Ability to work independently and as part of a team

Education

CompTIA A+, N+, CCNA, Microsoft Fundamentals, or MCSA

Tools

Service Desk / Ticketing systems

Microsoft administration

RMM tools

Microsoft Intune

Job description

SybaWeb Job Listing : IT Support / Systems Technician (Intermediate)

We are seeking a motivated IT Support / Systems Technician to join our growing team. The role is ideal for someone with 2–5 years of IT support or systems administration experience who is eager to grow into infrastructure, cloud, or security specializations.

Successful candidates will be based full-time at a client site, providing dedicated support to users and systems, and will also provide on‑site support at a secondary client location once or twice per week as required.

Key Responsibilities

• Provide first and second‑line support via the Service Desk (tickets, calls, and escalations).
• Install, configure, and troubleshoot Windows desktops, laptops, and mobile devices.
• Support and manage Microsoft (Exchange Online, Teams, SharePoint, OneDrive).
• Assist with Active Directory / Entra ID user account creation, permissions, and password resets.
• Use RMM tools (Remote Monitoring & Management) to monitor endpoints, push updates, and resolve alerts.
• Administer and support Microsoft Intune for device management, compliance, and endpoint security.
• Manage and maintain ESET Protect for endpoint protection, security policies, and malware remediation.
• Perform routine system monitoring, patching, and updates.
• Escalate complex issues to senior engineers while maintaining clear documentation.
• Assist with basic network troubleshooting (Wi‑Fi, switches, VPN, Firewall, access points).
• Maintain asset registers and ensure IT equipment is correctly deployed and tracked.
• Deliver onsite support at the primary client site and visit a secondary client once per week.

Requirements & Qualifications

• 2–5 years in IT support or systems administration.
• Relevant certifications preferred: CompTIA A+, N+, CCNA, Microsoft Fundamentals, or MCSA.
• Hands‑on experience with Service Desk / Ticketing systems, Microsoft administration, RMM tools, and Microsoft Intune (or similar MDM platforms).
• Familiarity with Active Directory, Windows Server, and basic networking.

Skills & Attributes

• Strong troubleshooting and problem‑solving.
• Excellent communication and customer service skills.
• Professional and adaptable to client‑facing environments.
• Proactive, detail‑oriented, and eager to learn.
• Ability to work independently and as part of a team.

What We Offer

• Competitive salary package (R15,000 – R18,000 per month depending on experience).
• Exposure to cloud, security, and infrastructure projects.
• Training and certification support to grow your career.
• A collaborative environment with opportunities for professional development.