Information Technology Support Analyst

Abc Worldwide (Aka Brip Careers Worldwide); Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic technology firm is seeking an Application Support Analyst in Cape Town to provide vital support for retail technology systems. This role involves troubleshooting issues, assisting with system deployments, and maintaining service quality. Ideal candidates will have experience in retail technology support, strong analytical skills, and a proactive mindset. Experience with Microsoft Dynamics Business Central is a bonus. Join a team driving innovation in retail operations.

Qualifications

• Proven experience in retail technology support, particularly with POS or transactional systems.
• Strong skills in data analysis using Excel, including pivot tables.
• Excellent communication and problem-solving capabilities.

Responsibilities

• Provide 2nd and 3rd line support for retail technology systems.
• Troubleshoot and resolve issues related to POS and data integration.
• Support new system deployments including configuration and testing.

Skills

Retail technology support

Excel and data analysis

Communication skills

Problem-solving skills

Attention to detail

Customer focus

Proactive mindset

Tools

Microsoft Dynamics Business Central

Micros

InfoGenesis

Job description

Overview

We're looking for an Application Support Analyst to join a dynamic technology team driving innovation across global retail and onboard operations. You'll act as the crucial link between IT, business users, and partners — providing hands‑on support, troubleshooting complex issues, and helping to deliver smooth technology rollouts across retail environments.

What You'll Do

• Provide 2nd and 3rd line support for retail and onboard technology systems.
• Troubleshoot and resolve issues related to POS, data integration, reporting, and hardware.
• Support new system deployments, including configuration, testing, training, and onboard setup (occasional travel required).
• Create and maintain knowledge documentation, ensuring consistent service delivery.
• Collaborate with delivery teams and retail users to continuously improve system reliability and performance.
• Apply ITIL best practices to incident, problem, and change management processes.

What You'll Bring

• Proven experience in retail technology support (POS, stock management, or transactional systems).
• Strong Excel and data analysis skills (pivot tables, multiple data sources).
• Excellent communication and problem‑solving skills.
• High attention to detail, customer focus, and the ability to stay calm under pressure.
• Proactive mindset — independent, resourceful, and driven to deliver results.

Bonus Skills

• Experience with Microsoft Dynamics Business Central.
• Knowledge of Micros, MXP, Simphony, or InfoGenesis POS systems.
• Understanding of ITIL frameworks (Asset, Configuration, and Request Management).

Additional Experience

Previous experience in cruise or retail environments.