Information Technology Service Delivery Manager

Khozer0 Projects; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A dynamic ICT solutions provider is seeking an IT Service Delivery Manager to oversee service delivery processes. The role includes acting as the point of contact for clients, developing SLAs, and ensuring compliance with ITIL standards. Candidates should have a Bachelor's degree in ICT, ITIL certification, and 3 years of relevant experience. Competitive remuneration and professional growth opportunities are offered.

Benefits

Competitive remuneration package

Opportunity to work in a dynamic environment

Professional growth and development opportunities

Qualifications

• Minimum of 3 years' experience in IT Service Delivery Management.
• Ability to manage multiple priorities effectively.

Responsibilities

• Oversee and manage IT service delivery processes.
• Act as the primary point of contact for clients.
• Develop and monitor service-level agreements.
• Coordinate with internal teams to resolve incidents.
• Identify opportunities for service improvement.

Skills

Strong communication

Stakeholder management

Problem-solving skills

Ability to work independently

Education

Bachelor's Degree or National Diploma in ICT

ITIL Certificate (foundation or higher)

Job description

About Us

Khozer0 Projects Pty Ltd is a forward-thinking ICT solutions provider dedicated to delivering innovative and reliable technology services.

We are looking for a motivated and skilled IT Service Delivery Manager to join our growing team.

Key Responsibilities

• Oversee and manage IT service delivery processes to ensure efficient and reliable operations.
• Act as the primary point of contact for clients on service delivery matters.
• Develop, implement, and monitor service-level agreements (SLAs).
• Coordinate with internal teams to resolve incidents, problems, and service requests.
• Identify opportunities for service improvement and implement best practices.
• Ensure compliance with ITIL processes and standards.

Minimum Requirements

• A Bachelor's Degree or National Diploma (or equivalent qualification) in ICT.
• ITIL Certificate (foundation or higher).
• Minimum of 3 years' experience in IT Service Delivery Management.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to work independently and manage multiple priorities effectively.

What We Offer

• Competitive remuneration package.
• Opportunity to work in a dynamic and innovative environment.
• Professional growth and development opportunities.

How to Apply

Interested candidates should send their CV and supporting documents to with the subject line : IT Service Delivery Manager Application – Khozer0 Projects Pty Ltd.