Information Technology Service Delivery Manager

Systemworks; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A dynamic service solutions provider in Cape Town seeks an experienced Service Delivery Manager to enhance operational effectiveness. You will coordinate workflows, track project metrics, and ensure effective communication across teams. This role demands strong organizational skills, a solutions-focused approach, and the ability to manage multiple priorities effectively. Join us to make a significant impact in a supportive environment that values innovation and collaboration.

Qualifications

• 3–5 years in service delivery or operations coordination.
• Familiar with software to manage tasks and workflows.
• Calm under pressure with the ability to manage multiple priorities.

Responsibilities

• Coordinate the daily flow of work across internal teams.
• Track project progress and surface risks or blockers.
• Lead delivery team meetings and ensure documentation.

Skills

Excellent organisation and communication skills

Ability to navigate fast-paced workloads

Strong written communication skills

Solutions-focused and detail-driven

Job description

At SystemWorks, we're problem-solvers, innovators, and stewards of efficiency.

We deliver smart, simple, and effective solutions that tackle real business challenges, combining deep industry expertise with a razor‑sharp understanding of what matters most to our customers. Behind those solutions is our team — a group of curious, collaborative professionals who care about quality, growth, and doing things the right way.

We believe the best work happens in an environment where people are trusted, supported, and encouraged to bring ideas forward. If you're looking to apply your skills where they'll make a real impact — and join a company that values innovation, craftsmanship, and integrity, SystemWorks is the place to do it.

About the Role

We're looking for a sharp and operations‑minded Service Delivery Manager to bring structure, visibility, and control to how workflows across our team.

You’ll act as the bridge between delivery, operations and client experience, ensuring that meetings, tasks, timelines and priorities are properly tracked, executed and communicated. This isn't a traditional corporate PMO role. It's a blend of project coordination, delivery enablement, client communication and continuous improvement and would be ideal for someone who thrives in the details, enjoys operational problem‑solving and gets satisfaction from optimising how people and processes work together, keeping a growing business aligned and efficient. You’ll work closely with our delivery consultants, developers, founder and internal teams to ensure consistency in how we operate, surface blockers early, optimise resource allocation, and support our shift from "just getting things over the line" to delivering with polish, precision, and predictability.

Responsibilities

• Coordinate the daily flow of work across internal teams and client‑facing projects
• Track project progress, time vs budget, and proactively surface risks or blockers
• Attend key meetings and ensure actionable notes, tasks, and follow‑ups are documented
• Own internal task hygiene : managing boards, tracking deliverables and nudging owners
• Lead delivery team cadence : stand‑ups, check‑ins, sprint planning and internal retros
• Produce internal review docs, client-facing reports and support documentation
• Drive resource optimisation by aligning team capacity to active workstreams and priorities
• Identify opportunities to improve efficiency across delivery operations, tooling, and workflows
• Champion internal improvements across delivery workflows, processes, or tools
• Support onboarding logistics and ad‑hoc operational coordination when required
• Maintain delivery visibility across teams to ensure smooth handovers and client experience

Requirements

• 3–5 years in service delivery, operations coordination or project implementation
• Excellent organisation and communication skills
• Background in ERP, software, or consulting delivery environments, with a proven ability to navigate fast‑paced, multi-stream workloads and deliver results under pressure
• Familiar with using software to manage tasks, time and delivery workflows
• Solid grasp of time tracking, task dependencies, and operational accountability
• Strong written communication and documentation skills
• Calm under pressure with the ability to juggle multiple priorities
• Independent, solutions-focused, and detail-driven

Nice to Have

• Experience improving internal processes or operational workflows
• Familiarity with Agile / Scrum delivery methods and rituals