Information Security Customer Engagement Specialist

Lexisnexis Legal & Professional; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading information services company is looking for an entry-level role in their Information Security Customer Engagement team. The position involves responding to security questions and maintaining public Trust Center content. Candidates should have a basic understanding of information security principles and a passion for enhancing customer experiences. This role offers flexible working hours and a variety of employee benefits.

Benefits

Wellbeing initiatives

Shared parental leave

Study assistance

Sabbaticals

Qualifications

• Basic understanding of information security principles and regulatory requirements.
• Passion for delivering positive customer experiences.
• Ability to manage multiple workloads simultaneously.
• Excellent verbal and written communication skills.
• Eagerness to learn about information security topics.

Responsibilities

• Respond to customer security questionnaires with expertise.
• Maintain documentation for the Trust Center.
• Collaborate with product and tech teams for knowledgebase improvements.
• Provide metrics and reports to management.

Skills

Information security principles

Customer experience orientation

Strong communication skills

Time management

Growth mindset

Job description

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.

About the Team

LexisNexis Legal & Professional, which serves customers in more than 30 countries with 1,100 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law. We deploy ethical and powerful generative AI solutions with a flexible, multi‑model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Role

We are thrilled to announce an exciting opportunity to join our Information Security Customer Engagement team. Our team is dedicated to helping customers gain the confidence they need to buy and utilize our products. In this entry‑level role, you will collaborate with senior security specialists to respond to security questionnaires and maintain our public Trust Center content.

Responsibilities

• Respond to customer security questionnaires using a blend of knowledgebases, generative AI, and subject‑matter expertise.
• Create and maintain documentation for our public Trust Center, empowering customers to self‑serve.
• Drive improvements to our knowledgebase through collaboration with product and technology colleagues.
• Provide regular metrics and reports to management, demonstrating overall trends and performance.

Qualifications

• Have a basic understanding of information security principles, frameworks, and regulatory requirements.
• Be passionate about delivering positive customer experiences and outcomes.
• Be able to manage multiple workloads simultaneously while waiting for input from others.
• Possess excellent verbal and written communication skills to effectively interact with customers and internal stakeholders, fostering transparency and trust.
• Have a growth mindset and eagerness to learn various information security topics and processes.

Benefits

We offer an appealing working prospect for our people, with numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals to help you meet your immediate responsibilities and your long‑term goals.

Working Pattern

We offer flexible hours, allowing you to flex the times when you work during the day to fit everything in and work when you are the most productive.

Equal Opportunity

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