Information Security Customer Engagement Specialist

LexisNexis; Cape Town; Hybrid; ZAR 250,000 - 350,000; Full time

Job summary

A global info services company is seeking an entry-level Information Security Customer Engagement Specialist in Cape Town. You will engage with senior security specialists to respond to security inquiries and maintain public Trust Center documents. Ideal candidates are communicative, eager to learn, and possess a foundational understanding of information security principles. The role promotes a flexible work environment and diverse perspectives, with numerous employee well-being initiatives.

Benefits

Flexible working hours

Well-being initiatives

Study assistance

Sabbaticals

Qualifications

• Basic understanding of information security principles and regulatory requirements.
• Passion for delivering positive customer experiences.

Responsibilities

• Respond to customer security questionnaires.
• Create and maintain documentation for the public Trust Center.
• Drive improvements to the knowledgebase through collaboration.
• Provide metrics and reports to management.

Skills

Understanding of information security principles

Excellent verbal and written communication skills

Ability to manage multiple workloads

Eagerness to learn

Job description

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).

About the Role

We are thrilled to announce an exciting opportunity to join our Information Security Customer Engagement team! Our team is dedicated to helping customers gain the confidence they need to buy and utilize our products. In this entry-level role, you will collaborate with senior security specialists to respond to security questionnaires and maintain our public Trust Center content.

Responsibilities

• As an Information Security Customer Engagement Specialist, you will:
• Respond to customer security questionnaires using a blend of knowledgebases, generative AI, and subject matter expertise.
• Create and maintain documentation for our public Trust Center, empowering customers to self-serve.

• Drive improvements to our knowledgebase through collaboration with product and technology colleagues.
• Provide regular metrics and reports to management, demonstrating overall trends and performance.

Qualifications

We are looking for candidates who:

• Have a basic understanding of information security principles, frameworks, and regulatory requirements.
• Are passionate about delivering positive customer experiences and outcomes.
• Can manage multiple workloads simultaneously while waiting for input from others.
• Possess excellent verbal and written communication skills to effectively interact with customers and internal stakeholders, fostering transparency and trust.
• Have a growth mindset and eagerness to learn various information security topics and processes.

We welcome candidates from all backgrounds to apply and join our inclusive and diverse team. We value different perspectives and believe they contribute to our success.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

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