Information Security Customer Engagement Specialist

Lexisnexis South Africa; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading information security firm in Cape Town is seeking an Information Security Customer Engagement Specialist. In this entry-level role, you will collaborate with senior specialists to respond to security questionnaires and maintain Trust Center content. Ideal candidates should possess basic information security knowledge and a passion for customer experiences. This role offers a dynamic work environment focused on growth and learning.

Qualifications

• Basic understanding of information security principles, frameworks, and regulatory requirements.
• Passionate about delivering positive customer experiences and outcomes.
• Can manage multiple workloads simultaneously while waiting for input from others.
• Possess excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.
• Have a growth mindset and eagerness to learn various information security topics and processes.

Responsibilities

• Respond to customer security questionnaires using a blend of knowledgebases, generative AI, and subject matter expertise.
• Create and maintain documentation for our public Trust Center, empowering customers to self‑serve.
• Drive improvements to our knowledgebase through collaboration with product and technology colleagues.
• Provide regular metrics and reports to management, demonstrating overall trends and performance.

Skills

Basic understanding of information security principles

Passion for delivering positive customer experiences

Excellent verbal and written communication skills

Ability to manage multiple workloads

Growth mindset and eagerness to learn

Job description

Job title: Information Security Customer Engagement Specialist

Job Location: Western Cape, Cape Town

Deadline: November 06, 2025

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About the Role

We are thrilled to announce an exciting opportunity to join our Information Security Customer Engagement team! Our team is dedicated to helping customers gain the confidence they need to buy and utilize our products. In this entry‑level role, you will collaborate with senior security specialists to respond to security questionnaires and maintain our public Trust Center content.

Responsibilities

As an Information Security Customer Engagement Specialist, you will:

• Respond to customer security questionnaires using a blend of knowledgebases, generative AI, and subject matter expertise.
• Create and maintain documentation for our public Trust Center, empowering customers to self‑serve.
• Drive improvements to our knowledgebase through collaboration with product and technology colleagues.
• Provide regular metrics and reports to management, demonstrating overall trends and performance.

Qualifications

• Have a basic understanding of information security principles, frameworks, and regulatory requirements.
• Are passionate about delivering positive customer experiences and outcomes.
• Can manage multiple workloads simultaneously while waiting for input from others.
• Possess excellent verbal and written communication skills to effectively interact with customers and internal stakeholders, fostering transparency and trust.
• Have a growth mindset and eagerness to learn various information security topics and processes.