Information Liaison Officer

Sydsen; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A client in the automotive industry is looking for an Information and Liaison Officer to manage calls and inquiries in Gauteng. The ideal candidate will have call centre experience, strong computer skills, and effective communication abilities. Knowledge of the Consumer Protection Act and additional South African languages will be advantageous. This role involves maintaining systems and liaising with industry participants.

Qualifications

• Previous call centre experience is essential.
• Knowledge of the Consumer Protection Act is advantageous.
• Knowledge of the South African Automotive Industry Code of Conduct is advantageous.

Responsibilities

• Handle incoming telephone enquiries and follow-ups.
• Update and maintain the complaints management system.
• Provide telephonic advice on the Consumer Protection Act.
• Liaise effectively with internal staff.

Skills

Fluency in additional South African languages

Ability to work effectively under pressure

Strong computer literacy

Proficiency in English

Excellent interpersonal and communication skills

Education

Grade 12 (Matric)

Job description

Our client in the automotive industry is looking for an Information and Liaison Officer to join their team in Gauteng, Johannesburg.

Requirements

• Grade 12 (Matric)
• Previous call centre experience (essential)
• Fluency in additional South African languages (advantageous)
• Ability to work effectively under pressure
• Knowledge of the Consumer Protection Act (advantageous)
• Knowledge of the South African Automotive Industry Code of Conduct (advantageous)
• Strong computer literacy
• Proven call centre experience
• Proficiency in English and at least one additional South African language
• Excellent interpersonal and communication skills
• Good health and the ability to manage high-volume workloads

Duties and Responsibilities

• Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants.
• Update and maintain the complaints management system.
• Provide telephonic advice to complainants and industry participants on the Consumer Protection Act.
• Liaise effectively with internal staff across all levels.