Information Liaison Officer

Sydsen; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An established organisation in the automotive sector is seeking a dynamic Information & Liaison Officer to support customer interactions and provide advice based on the Consumer Protection Act. The ideal candidate will have Grade 12, call centre experience, and proficiency in English as well as one additional South African language. This role offers the chance to work in a fast-paced environment in Johannesburg.

Qualifications

• Previous call centre experience is essential.
• Ability to work effectively under pressure.
• Knowledge of the Consumer Protection Act is advantageous.
• Proven call centre experience required.

Responsibilities

• Handle incoming telephone enquiries and follow-ups on current cases.
• Update and maintain the complaints management system.
• Provide telephonic advice on the Consumer Protection Act.
• Liaise effectively with internal staff across all levels.

Skills

Fluency in additional South African languages

Strong computer literacy

Excellent interpersonal and communication skills

Education

Grade 12 (Matric)

Job description

SUMMARY

An established organisation in the automotive sector is seeking a dynamic, service-driven Information & Liaison Officer to join their team.

This role is ideal for someone who thrives in a fast-paced environment, enjoys assisting customers, and communicates with confidence and professionalism.

If you’re motivated, organised, and passionate about delivering excellent service, this is a great opportunity to make a meaningful impact.

POSITION INFO

Our client in the automotive industry is looking for an Information and Liaison Officer to join their team in Gauteng, Johannesburg.

Requirements

• Grade 12 (Matric)
• Previous call centre experience (essential)
• Fluency in additional South African languages (advantageous)
• Ability to work effectively under pressure
• Knowledge of the Consumer Protection Act (advantageous)
• Knowledge of the South African Automotive Industry Code of Conduct (advantageous)
• Strong computer literacy
• Proven call centre experience
• Proficiency in English and at least one additional South African language
• Excellent interpersonal and communication skills
• Good health and the ability to manage high-volume workloads

Duties and Responsibilities

• Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants.
• Update and maintain the complaints management system.
• Provide telephonic advice to complainants and industry participants on the Consumer Protection Act.
• Liaise effectively with internal staff across all levels.