Informal Field Sales Specialist (GAUTENG)

Smollan Activation; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading marketing services company is seeking a field representative to enhance brand presence at Trader Outlets. Responsibilities include relationship building, managing promotional activities, collecting insights, and ensuring adherence to call cycles. The ideal candidate should be customer-oriented, capable of handling queries, and adaptable to change. This position is critical for driving brand success in South Africa, Gauteng.

Qualifications

• Strong commitment to organizational goals and values.
• Flexibility in balancing personal objectives with team needs.
• Proven ability to engage with customers and resolve complaints efficiently.

Responsibilities

• Build relationships at Trader Outlets for brand presence.
• Manage promotional activities and ensure proper execution.
• Complete reports and manage assets promptly.

Skills

Relationship building

Customer service

Teamwork

Problem solving

Sales orientation

Job description

Key Responsibilities and Deliverables

• Foot soldiers will ensure brand presence through relationship building at Trader Outlets inclusive of trader education
• Call Cycle Compliance and KPI achievement
• POS installation, placement and replenishment at Trader outlets
• Daily Reporting on HHT and across KPIs, driving look of success
• Collecting and sharing insights, opportunities, competitor activity and monitoring visibility of product flow

Effective execution of promotional activity

• Communicate promotional activities to store owners
• Negotiate POS material with store owners / managers
• Ensure promotional activities have been implemented, maintained and reported on
• Provide feedback to relevant stakeholders
• Monitor competitors’ new innovations
• Ensure all in-store staff understand mechanics of promotion and provide feedback to Supervisor
• Build-up of promotional events and displays as requireAdhoc promotional activities

Call cycle management

• Identify call cycles and ensure implementation thereof
• Administer and complete according to requirements
• Inform Supervisor of cycle and ensure suitable

Effective administration

• Complete reports timeously
• Manage assets and equipment
• Complete necessary documentation when required

Customer service and satisfaction

• Gather feedback from customer complaints, queries and requests and ensure resolution
• Communication and upkeep of knowledge of promotions / product knowledge to provide advice on use of products
• Build and maintain strong working relationships

Effective self-management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs

Key Competencies

• Organisational commitment
• Teamwork & collaboration
• Relationship building
• Agility
• Performance & results driven
• Continuous growth & improvement
• Resilience & stress management
• Service Excellence
• Analysis & problem solving
• Sales orientation
• Quality & detail excellence
• Communication