Infant Nutrition Careline & Quality Specialist

Neptune; Gauteng; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A nutritionals company based in Gauteng is seeking a Customer Service Representative to manage consumer complaints, ensure product quality, and assist healthcare professionals. The ideal candidate will have 2-3 years of experience in customer service or administration and possess strong communication and organizational skills. This role offers an opportunity to work in a dynamic environment with a focus on infant nutritional products.

Qualifications

• 2-3 Years' experience in Customer Service, Adverse Event, or Administration role essential.

Responsibilities

• Manage all customer quality/adverse event complaints.
• Write concise reports for complaints.
• Communicate and collaborate with internal teams.
• Generate revert to consumers.
• Manage the consumer experience.

Skills

Customer service skills

Attention to detail

Communication skills (verbal & written)

Computer literacy (MS Office)

Ability to work under pressure

Self-managed

Pro-active

Education

Grade 12 / NQF level 4

Tertiary education

Job description

A nutritionals company based in Gauteng is seeking a Customer Service Representative to manage consumer complaints, ensure product quality, and assist healthcare professionals. The ideal candidate will have 2-3 years of experience in customer service or administration and possess strong communication and organizational skills. This role offers an opportunity to work in a dynamic environment with a focus on infant nutritional products.