Incident Response Lead - Technical Crisis Champion

Fusiontek; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A Managed Security Service Provider in Upington seeks an Incident Response Technical Lead. The role involves managing technical incident recovery, leading a team, and communicating with clients. Candidates should have strong technical skills, particularly in networking and operating systems, with a focus on problem-solving. The position requires excellent communication and experience with various cloud services and firewall technologies. This full-time role offers a competitive salary and a comprehensive benefits package.

Benefits

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Paid time off

Educational reimbursement

Fun team events

Qualifications

• Excellent comprehension and communication in English.
• Previous experience leading a technical team.
• Knowledge of Office / Azure cloud services.
• Knowledge of Active Directory.
• Knowledge of complex networking troubleshooting.
• Broad understanding of how operating systems work.
• Knowledge of advanced OS troubleshooting.
• SQL DB knowledge is a plus.
• Experience with ticketing systems preferred.

Responsibilities

• Focus on technical management of incident response recovery efforts.
• Manage technical workstreams and communicate with clients.
• Document and track project tasks and tickets.
• Serve as an escalation point for technical questions.

Skills

Excellent comprehension and communication in English

Previous experience leading a technical team

Knowledge of Office / Azure cloud services

Knowledge of Active Directory

Knowledge of complex networking troubleshooting

Broad understanding of operating systems

Knowledge of advanced OS troubleshooting

Comfortable working in different OSs

SQL DB knowledge is a plus

Advanced firewall configuration skills

Experience troubleshooting ingress / egress issues

Comfortable working in diverse firewall UIs

Strong comprehension of system architecture

Understanding of network and system performance

Time management skills

Superb verbal and written communication skills

Previous recovery / remediation experience

Experience with ticketing systems

Job description

A Managed Security Service Provider in Upington seeks an Incident Response Technical Lead. The role involves managing technical incident recovery, leading a team, and communicating with clients. Candidates should have strong technical skills, particularly in networking and operating systems, with a focus on problem-solving. The position requires excellent communication and experience with various cloud services and firewall technologies. This full-time role offers a competitive salary and a comprehensive benefits package.