Inbound Sales & Service Advisor -Repair Booking

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service provider in South Africa is seeking Inbound Sales and Service Advisors. In this role, you will handle customer inquiries, upsell services, and ensure customer satisfaction. Ideal candidates have strong communication skills and experience in sales. A comprehensive training program is provided, and there are growth opportunities within the company.

Benefits

Tenure Bonus

Free Breakfast Mondays

Qualifications

• Minimum 1 year in targeted sales through service.
• Goal oriented mindset and a love for hitting targets.
• Ability to handle objections and upsell.

Responsibilities

• Book in appliances for repairs and upsell new appliances.
• Handle customer queries and resolve issues promptly.
• Build rapport with customers to understand their needs.

Skills

Communication skills

Sales expertise

Customer service orientation

Empathy

Education

Grade 12 or relevant equivalent qualification

Job description

About our client

We’re a proud partner to leading insurer, who takes the worry out of appliance breakdowns for almost 9 million customers in the UK.

Right now, we’re recruiting Inbound Sales and Service Advisors in a role that offers great development and working environment.

What will you be doing?

As an Advisor in our busy Inbound Sales and Service department, you’ll see that customers get great products and services, with problems resolved first time.

Using your expert skills to add value and peace of mind, you will deliver an excellent experience during conversations, that truly ensure our customers worlds are kept running.

• Use your expert knowledge and brilliant communication skills to book in appliances for repairs, add on new appliances, upsell on current plans, assist with cancellations, complaints and de-escalations where necessary
• Aim to deal with customers’ queries or issues there and then.
• Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

• In a 4-week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
• You’ll work on a rotational shift pattern from Monday to Sunday
• Joining as one of our Inbound Sales & Service Advisors, you will receive extensive training and support allowing you to develop your sales expertise. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

The experience and skills you need

• Grade 12 or a relevant equivalent qualification
• A solid background with a minimum 1 year in targeted sales through service.
• A goal orientated mindset and a love for hitting targets.
• Great communication skills – you’re at ease building rapport, handling objections, upselling, whilst listening to customers and demonstrating empathy when needed.
• A team player committed to creating an excellent customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Just a few of our Benefits

• Tenure Bonus
• Free Breakfast Mondays

Core Behaviours:

Huntswood a ResultCX company employees have:

A Winning Mindset

Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.

Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

Enable and Empower all Employees – Our employees are the heart of our success

Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

Own It – Take personal responsibility for getting things done, find a way.

Deliver Unbelievable Service – Create “WOW” moments for your customers every time.

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information.